*** If you have any questions or to connect with a recruiter while your application is being reviewed, please Text DFS3 to 317-597-8130 ***

• Always follow and comply with safe operating practices and procedures.
• Independently determining parts required for each job and interact with the Shop Parts Department to obtain.
• Maintain a clean and safe work environment. Assist in cleanup at the end of each day for tools, parts, and equipment.
• Applies knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job.
• Work with Service Writer to assess customer needs, providing information or assistance, resolving their problems, or satisfying their expectations
• Manage concurrent assigned tasks, making effective judgments as to prioritizing work related activities and time allocations.
• Act with integrity, demonstrate honesty and keep commitments. Behave in a consistent manner, keeping sensitive information confidential and adhering to ethical and professional standards.
• Perform scheduled preventative maintenance (“PM”), DOT Inspections and follow up repairs on light, medium and heavy-duty vehicles in a Shop environment.
• Occasionally, travel and perform work at customer location.
• Perform routine maintenance such as changing oil, checking batteries, and lubricating equipment.
• Use hand tools, precision instruments, as well as Diesel tools, welding equipment, lifts and jacks.
• Document according to company standards and upload pictures of work performed, parts used, and all findings observed on Repair Orders (“RO”) using company issued device and/or Karmak application.
• Accurately complete DOT forms and all other forms of documentation in timely fashion.
• Maintain a high level of productivity and be able to work within or close to most Standard Repair Times.
• Communicate with Shop Manager and support team to obtain approvals on repair estimates, retrieve purchase order numbers and/or discuss RO findings notes.
• Perform all work in compliance with organizational safety, health and environmental policies, and federal regulations, to include OSHA, EPA, and DOT.
• Participate and complete all-in company required safety training.
• Maintain Shop assigned service trucks, conduct safety checks and daily pre/post trip inspections.
• Perform minor adjustment and repairs on various types of truck equipment including, but not limited to the following: Electrical/Brake/Cooling Systems, Starters/Alternators, Fan clutches, Engine electronics, Diesel steering systems, Engines (gas and diesel), Transmissions (manual and automatic), Clutches, Differentials, etc.
• Adhere to company policies, processes, and procedures.
• Diagnose, adjust, and repair various types of truck equipment including, but not limited to the following: Electrical/Brake/Cooling Systems, Starters/Alternators, Air conditioning systems, Fan clutches, Engine electronics, Diesel steering systems, Engines (gas and diesel), Transmissions (manual and automatic), Clutches, Differentials, etc.
• Identify problems, determine accuracy and relevance of information, using sound judgment to generate and evaluate alternatives.
• Inspect, test, and listen to defective equipment to diagnose malfunctions, using test instruments such as handheld computers and pressure gauges.
• Assist Shop Diesel Technician I with diagnostics.

• High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years’ experience in a related field.
• Safe drivers needed; valid driver’s license required. Candidate must hold a valid state-of-residence driver’s license, be able to obtain and maintain their Driver Qualification File.
• Valid DOT Medical Card or ability to obtain one prior to employment or within 72 hours of hire
• Possess and supply a set of hand tools necessary to perform required job duties.
• Participate in and complete all-in company required training

• Understand the implications of new information for both current and future problem-solving and decision-making.
• Ability to lift, bend, climb, stand, and walk for long periods of time; ability to perform moderately heavy laboring work
• Ability to exert oneself physically over long periods of time without tiring, which may include performing repetitive tasks.
• Communicates information (for example, facts, ideas, or messages) in a succinct and organized manner. Engages in effective two-way communication with individuals and groups.
• Ability to determine the type of tools and equipment needed.
• Ability to accurately judge which of several objects is closer or farther away from the observer, or the distance between an object and the observer.
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

• ASE T8 (PMI) certification

• ASE T3 (Drivetrain) certification
• ASE T4 (Brakes) certification
• ASE T5 (Suspension) certification
• ASE T6 (Electrical and Electronic Systems)
• ASE T7 (HVAC) certification
• ASE 608/609 certification*

• Weekly pay – get paid every Friday for added convenience and financial flexibility
• Safety Boots & Safety Glasses reimbursement
• Uniforms provided with laundry service where available
• Technical training provided to advance your career
• Dedicated career path – ‘Over 50% of our front-line managers are promoted from within’.

• Health, dental, vision insurance starts DAY ONE of employment.
• 401(k) matching starts after 90 days, 100% match up to 6% contribution and an additional 2% discretionary contribution by the company.
• Accrue up to 200 hours (5-weeks) of Paid Time Off based on your tenure with the company.
• Tuition Assistance/Reimbursement
• Adoption/Surrogacy assistance
• Pet Insurance
• Multiple ERG, diversity groups, and company paid volunteer hours.
• Employee discounts on new vehicle purchases, cellphone plans, ridesharing, home/rental insurance, wellness/fitness incentives and much more.

*** If you have any questions or to connect with a recruiter while your application is being reviewed, please Text DFS3 to 317-597-8130 ***

****$3000 New Hire Bonus - 50% after 30 days and 50% after 180 Days****

Cox Fleet keeps your fleet moving!

Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.

Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.

Cox Fleet is currently hiring a Mobile Diesel Technician Level II.

The Mobile Diesel Technician Level II will be responsible for performing licensed DOT inspections, Preventative Maintenance inspections, light and follow-up repairs, light mechanical/hydraulic/electrical and electronic diagnostics, and other duties as assigned. The Mobile Diesel Technician II can perform more advanced diagnostics and repairs under the supervision of a Sr Mobile Diesel Technician or higher. The Diesel Technician II continues to learn additional advanced mechanical skills and diagnostic techniques. A successful Diesel Technician II complies with all company policies and achieves high level performance metrics.

DUTIES:

• Perform scheduled preventative maintenance (“PM”), DOT Inspections and follow up repairs on light, medium and heavy-duty vehicles in a mobile/field environment.
• Perform minor adjustment and repairs on various types of truck equipment including, but not limited to the following: Electrical/Brake/Cooling Systems, Starters/Alternators, Fan clutches, Engine electronics, Diesel steering systems, Engines (gas and diesel), Transmissions (manual and automatic), Clutches, Differentials, etc.
• Diagnose, adjust, and repair various types of truck equipment including, but not limited to the following: Electrical/Brake/Cooling Systems, Starters/Alternators, Air conditioning systems, Fan clutches, Engine electronics, Diesel steering systems, Engines (gas and diesel), Transmissions (manual and automatic), Clutches, Differentials, etc.
• Inspect, test, and listen to defective equipment to diagnose malfunctions, using test instruments such as handheld computers and pressure gauges.
• Road test vehicles to diagnose malfunctions and to ensure that they are working properly.
• Identify problems, determine accuracy and relevance of information, using sound judgment to generate and evaluate alternatives.
• Independently manage parts inventory and equipment provided on company-issued service truck and perform periodic reconciliation.
• Maintain and operate company-issued service vehicle, conduct safety checks, and pre-/post-trip inspections of vehicle.
• Work with and listen effectively to clients and customers to assess their needs, providing information or assistance, resolving their problems, or satisfying their expectations.
• Manage concurrent assigned tasks, making effective judgments as to prioritizing work related activities and time allocations.
• Use hand tools, precision instruments, as well as Diesel tools, welding equipment, lift and jacks.
• Document according to company standards and upload pictures of work performed, parts used, and all findings observed on Repair Orders (“RO”) using company-issued iOS device and our proprietary TRAIT application.
• Accurately complete DOT forms and all other forms of documentation in a timely fashion.
• Work with a high degree of independence and manage own daily schedule.
• Maintain a high level of productivity and be able to work within or close to most Standard Repair Times.
• Obtain parts from approved local and national vendors as necessary for the repairs to be performed.
• Communicate with management and support team via email or phone to obtain approvals on repair estimates, retrieve purchase order numbers and/or discuss RO findings notes.
• Perform all work in compliance with organizational safety, health and environmental policies, and federal regulations, to include OSHA, EPA, and DOT.
• Maintain company issued service truck, conduct safety checks and daily pre/post trip inspections.

REQUIREMENTS:

• High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years’ experience in a related field.
• Possess and supply a set of hand tools necessary to perform required job duties.
• Obtain Automotive Service Excellence (ASE) certification T8 (PMI) within eighteen (18) months.
• This position follows regulations issued by the Department of Transportation’s (DOT) Federal Motor Carrier Safety Administration (FMCSA). Candidate must be able to successfully complete and pass a DOT-regulated pre-employment background screening and DOT physical prior to employment.
• A current and valid DOT medical card with more than four (4) months remaining until its expiration may be submitted in leu of a DOT physical. If the DOT medical card has four (4) months or less of validity remaining, a DOT physical will be required.
• Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older.
• Safe drivers needed; valid driver’s license required. Candidate must hold a valid state-of-residence driver’s license, be able to obtain and maintain their Driver Qualification File.

REQUIRED CERTIFICATIONS OR OBTAINED WITHIN 18 MONTHS

• ASE T8 (PMI) certification

PREFERRED CERIFICATIONS

• ASE T3 (Drivetrain) certification
• ASE T4 (Brakes) certification
• ASE T5 (Suspension) certification
• ASE T6 (Electrical and Electronic Systems)
• ASE T7 (HVAC) certification
• ASE 608/609 certification*

SKILLS & ABILITIES

• Understand the implications of new information for both current and future problem-solving and decision-making.
• Ability to lift, bend, climb, stand, and walk for long periods of time; ability to perform moderately heavy laboring work
• Ability to exert oneself physically over long periods of time without tiring, which may include performing repetitive tasks.
• Communicates information (for example, facts, ideas, or messages) in a succinct and organized manner. Engages in effective two-way communication with individuals and groups.
• Ability to determine the type of tools and equipment needed.
• Ability to accurately judge which of several objects is closer or farther away from the observer, or the distance between an object and the observer.
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Why Cox Fleet?

• Safe driving & Tech efficiency bonuses
• Safety Boots & Safety Glasses reimbursement
• Extreme weather gear (Cold & Hot)
• Uniforms provided with laundry service where available
• Take the service truck home daily (stop paying for gas!)
• Laptop & company cellphone provided
• Technical training provided to advance your career
• Dedicated career path – ‘Over 50% of our front-line managers are promoted from within’.

Benefits:

• Health, dental, vision insurance starts DAY ONE of employment.
• 401(k) matching starts after 90 days, 100%-match up to 6% contribution and an additional 2% discretionary contribution by the company.
• Accrue up to 200 hours (5-weeks) of Paid Time Off based on your tenure with the company.
• Tuition Assistance/Reimbursement
• Adoption/Surrogacy assistance
• Pet Insurance
• Multiple ERG, diversity groups, and company paid volunteer hours.
• Employee discounts on new vehicle purchases, cellphone plans, ridesharing, home/rental insurance, wellness/fitness incentives and much more.

***$5000.00 New Hire Bonus 50% after 30 days and 50% after 180 Days***

Cox Fleet keeps your fleet moving.

Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.

Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.

JOB SUMMARY

Cox Fleet is currently hiring a Shop Diesel Truck & Bus Mechanic to join our team to support future growth of the Company. If you’re looking for a new place to call home, we would love to talk with you. Shop Diesel Technician II will be responsible for performing licensed DOT inspections, Preventative Maintenance inspections, light and follow-up repairs, light mechanical/hydraulic/electrical and electronic diagnostics, and other duties as assigned. The Shop Diesel Technician II can perform more advanced diagnostics and repairs under the supervision of a Sr Shop Diesel Technician or higher. The Shop Diesel Technician II continues to learn additional advanced mechanical skills and diagnostic Techniques. A successful Shop Diesel Technician II complies with all company policies and achieves high level performance metrics.

DUTIES

• Always follow and comply with safe operating practices and procedures.
• Independently determining parts required for each job and interact with the Shop Parts Department to obtain.
• Maintain a clean and safe work environment. Assist in cleanup at the end of each day for tools, parts, and equipment.
• Applies knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job.
• Work with Service Writer to assess customer needs, providing information or assistance, resolving their problems, or satisfying their expectations
• Manage concurrent assigned tasks, making effective judgments as to prioritizing work related activities and time allocations.
• Act with integrity, demonstrate honesty and keep commitments. Behave in a consistent manner, keeping sensitive information confidential and adhering to ethical and professional standards.
• Perform scheduled preventative maintenance (“PM”), DOT Inspections and follow up repairs on light, medium and heavy-duty vehicles in a Shop environment.
• Perform routine maintenance such as changing oil, checking batteries, and lubricating equipment.
• Use hand tools, precision instruments, as well as Diesel tools, welding equipment, lifts and jacks.
• Document according to company standards and upload pictures of work performed, parts used, and all findings observed on Repair Orders (“RO”) using company issued device and/or Karmak application.
• Accurately complete DOT forms and all other forms of documentation in timely fashion.
• Maintain a high level of productivity and be able to work within or close to most Standard Repair Times.
• Communicate with Shop Manager and support team to obtain approvals on repair estimates, retrieve purchase order numbers and/or discuss RO findings notes.
• Perform all work in compliance with organizational safety, health and environmental policies, and federal regulations, to include OSHA, EPA, and DOT.
• Participate and complete all-in company required safety training.
• Maintain Shop assigned service trucks, conduct safety checks and daily pre/post trip inspections.
• Perform minor adjustment and repairs on various types of truck equipment including, but not limited to the following: Electrical/Brake/Cooling Systems, Starters/Alternators, Fan clutches, Engine electronics, Diesel steering systems, Engines (gas and diesel), Transmissions (manual and automatic), Clutches, Differentials, etc.
• Adhere to company policies, processes, and procedures.
• Diagnose, adjust, and repair various types of truck and bus equipment including, but not limited to the following: Electrical/Brake/Cooling Systems, Starters/Alternators, Air conditioning systems, Fan clutches, Engine electronics, Diesel steering systems, Engines (gas and diesel), Transmissions (manual and automatic), Clutches, Differentials, etc.
• Identify problems, determine accuracy and relevance of information, using sound judgment to generate and evaluate alternatives.
• Inspect, test, and listen to defective equipment to diagnose malfunctions, using test instruments such as handheld computers and pressure gauges.
• Assist Shop Diesel Technician I with diagnostics.

REQUIREMENTS

• High School Diploma or GED preferred
• Possess and supply a set of hand tools necessary to perform required job duties.
• Minimum of 3 years of experience as Diesel Technician on medium to heavy-duty vehicle repair or equivalent combination of technical education/certifications/skill/experiences.
• Bus maintenance experience preferred
• Participate in and complete all-in company required training
• This position follows regulations issued by the Department of Transportation’s (DOT) Federal Motor Carrier Safety Administration (FMCSA). Candidate must be able to successfully complete and pass a DOT-regulated pre-employment background screening and DOT physical prior to employment.
• A current and valid DOT medical card with more than four (4) months remaining until its expiration may be submitted in leu of a DOT physical. If the DOT medical card has four (4) months or less of validity remaining, a DOT physical will be required.
• Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older.
• Safe drivers needed and 3 YR MVR review required; Candidate must hold a valid state-of-residence driver’s license, be able to obtain and maintain their Driver Qualification File
  

SKILLS & ABILITIES

• Understand the implications of new information for both current and future problem-solving and decision-making.
• Ability to lift, bend, climb, stand, and walk for long periods of time; ability to perform moderately heavy laboring work
• Ability to exert oneself physically over long periods of time without tiring, which may include performing repetitive tasks.
• Communicates information (for example, facts, ideas, or messages) in a succinct and organized manner. Engages in effective two-way communication with individuals and groups.
• Ability to determine the type of tools and equipment needed.
• Ability to accurately judge which of several objects is closer or farther away from the observer, or the distance between an object and the observer.
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

REQUIRED CERTIFICATIONS OR OBTAINED WITHIN 18 MONTHS

• ASE T8 (PMI) certification

PREFERRED CERIFICATIONS

• ASE T3 (Drivetrain) certification
• ASE T4 (Brakes) certification
• ASE T5 (Suspension) certification
• ASE T6 (Electrical and Electronic Systems)
• ASE T7 (HVAC) certification
• ASE 608/609 certification*

WHY COX FLEET?

• Safety Boots & Safety Glasses reimbursement
• Uniforms provided with laundry service where available
• Technical training provided to advance your career
• Dedicated career path – ‘Over 50% of our front-line managers are promoted from within’.

BENEFITS

• Health, dental, vision insurance starts DAY ONE of employment.
• 401(k) matching starts after 90 days, 100% match up to 6% contribution and an additional 2% discretionary contribution by the company.
• Accrue up to 200 hours (5-weeks) of Paid Time Off based on your tenure with the company.
• Tuition Assistance/Reimbursement
• Adoption/Surrogacy assistance
• Pet Insurance
• Multiple ERG, diversity groups, and company paid volunteer hours.
• Employee discounts on new vehicle purchases, cellphone plans, ridesharing, home/rental insurance, wellness/fitness incentives and much more.

****$3000 New Hire Bonus, 50% after 30 days and 50% after 180 Days****

Cox Fleet keeps your fleet moving!

Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.

Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.

Cox Fleet is currently hiring a Sr. Mobile Diesel & Trailer Mechanic. A Sr. Mobile Diesel & Trailer Mechanic will be responsible for performing licensed DOT inspections, Preventative Maintenance inspections, light and advanced repairs, advanced mechanical/hydraulic/electrical and electronic diagnostics, and other duties as assigned. Heavily relied upon for advanced diagnostics and triage of complicated repairs by Mobile Diesel Technician I/II. Considered the Lead on jobsites by customers and Technicians. Functions as a consultant on the customer's behalf. A successful Sr. Mobile Diesel & Trailer Mechanic complies with all company policies and achieves high level performance metrics.

DUTIES:

· Perform scheduled preventative maintenance (“PM”), DOT Inspections and follow up repairs on light, medium and heavy-duty vehicles in a mobile/field environment.

· Perform minor adjustment and repairs on various types of trailers equipment and systems including, but not limited to the following: aluminum and chem-lite, trailer brakes, air lines, auxiliary pumps, and engines, liftgates, and brake chambers.

· Perform minor adjustment and repairs on various types of truck equipment including, but not limited to the following: Electrical/Brake/Cooling Systems, Starters/Alternators, Fan clutches, Engine electronics, Diesel steering systems, Engines (gas and diesel), Transmissions (manual and automatic), Clutches, Differentials, etc.

· Diagnose, adjust, and perform repairs on various types of trailer equipment, and systems including, but not limited to the following: aluminum and chem-lite, trailer brakes, air lines, auxiliary pumps and engines, liftgates, brake chambers, welding, fabrication, replacement of panels, body, and framework.

· Diagnose, adjust, and repair various types of truck equipment including, but not limited to the following: Electrical/Brake/Cooling Systems, Starters/Alternators, Air conditioning systems, Fan

clutches, Engine electronics, Diesel steering systems, Engines (gas and diesel), Transmissions (manual and automatic), Clutches, Differentials, etc.

· Inspect, test, and listen to defective equipment to diagnose malfunctions, using test instruments such as handheld computers and pressure gauges.

· Road test vehicles to diagnose malfunctions and to ensure that they are working properly.

· Identify problems, determine accuracy and relevance of information, using sound judgment to generate and evaluate alternatives.

· Independently manage parts inventory and equipment provided on company-issued service truck and perform periodic reconciliation.

· Maintain and operate company-issued service vehicle, conduct safety checks, and pre-/post-trip inspections of vehicle.

· Work with and listen effectively to clients and customers to assess their needs, providing information or assistance, resolving their problems, or satisfying their expectations.

· Manage concurrent assigned tasks, making effective judgments as to prioritizing work related activities and time allocations.

· Use hand tools, precision instruments, as well as Diesel tools, welding equipment, lift and jacks.

· Document according to company standards and upload pictures of work performed, parts used, and all findings observed on Repair Orders (“RO”) using company-issued iOS device and our proprietary TRAIT application.

· Accurately complete DOT forms and all other forms of documentation in timely fashion.

· Work with a high degree of independence and manage own daily schedule.

· Maintain a high level of productivity and be able to work within or close to most Standard Repair Times.

· Obtain parts from approved local and national vendors as necessary for the repairs to be performed.

· Communicate with management and support team via email or phone to obtain approvals on repair estimates, retrieve purchase order numbers and/or discuss RO findings notes.

· Perform all work in compliance with organizational safety, health and environmental policies, and federal regulations, to include OSHA, EPA, and DOT.

· Maintain company issued service truck, conduct safety checks and daily pre/post trip inspections.

REQUIREMENTS:

· High School Diploma/GED and 5 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience; or 7 years’ experience in a related field.

· At least 3 years of experience with refrigerated equipment

· Possess and supply a set of hand tools necessary to perform required job duties.

· OEM training and certifications are preferred.

· Participate in and complete all-in company required training

· Possess and supply a set of hand tools necessary to perform required job duties.

· This position follows regulations issued by the Department of Transportation’s (DOT) Federal Motor Carrier Safety Administration (FMCSA). Candidate must be able to successfully complete and pass a DOT-regulated pre-employment background screening and DOT physical prior to employment.

· A current and valid DOT medical card with more than four (4) months remaining until its expiration may be submitted in leu of a DOT physical. If the DOT medical card has four (4) months or less of validity remaining, a DOT physical will be required.

· Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older.

· Safe drivers needed; valid driver’s license required. Candidate must hold a valid state-of-residence driver’s license, be able to obtain and maintain their Driver Qualification File.

REQUIRED CERTIFICATIONS OR OBTAINED WITHIN 18 MONTHS

· ASE T8 (PMI) certification

· ASE 608/609 certification*

PREFERRED CERIFICATIONS

· ASE T2 (Diesel Engines) certification

· ASE T3 (Drivetrain) certification

· ASE T4 (Brakes) certification

· ASE T5 (Suspension) certification

· ASE T6 (Electrical and Electronic Systems)

· ASE T7 (HVAC) certification

· ASE A8 (Engine Performance) certification

· ASE L1 (Advanced Engine Performance Specialist)

· ASE L2 (Electronic Diesel Engine Diagnosis Specialist) certification

SKILLS & ABILITIES

· Understand the implications of new information for both current and future problem-solving and decision-making.

· Ability to lift, bend, climb, stand, and walk for long periods of time; ability to perform moderately heavy laboring work

· Ability to exert oneself physically over long periods of time without tiring, which may include performing repetitive tasks.

· Communicates information (for example, facts, ideas, or messages) in a succinct and organized manner. Engages in effective two-way communication with individuals and groups.

· Ability to determine the type of tools and equipment needed.

· Ability to accurately judge which of several objects is closer or farther away from the observer, or the distance between an object and the observer.

· Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Why Cox Fleet?

· Weekly pay – get paid every Friday for added convenience and financial flexibility

· Safe driving & tech efficiency bonuses

· Safety boots & safety glasses reimbursement

· Extreme weather gear (cold & hot)

· Uniforms provided with laundry service where available

· Take the service truck home daily (stop paying for gas!)

· Tablet & company cellphone provided

· Technical training provided to advance your career

· Dedicated career path – Over 50% of our front-line managers are promoted from within

Benefits:

· Health, dental, vision insurance starts DAY ONE of employment.

· 401(k) matching starts after 90 days, 100% match up to 6% contribution and an additional 2% discretionary contribution by the company.

· Accrue up to 200 hours (5-weeks) of Paid Time Off based on your tenure with the company.

· Tuition Assistance/Reimbursement

· Adoption/Surrogacy assistance

· Pet Insurance

· Multiple ERG, diversity groups, and company paid volunteer hours.

· Employee discounts on new vehicle purchases, cellphone plans, ridesharing, home/rental insurance, wellness/fitness incentives and much more.

*** If you have any questions or to connect with a recruiter while your application is being reviewed, please Text DFS3 to 317-597-8130 ***

*** If you have any questions or to connect with a recruiter while your application is being reviewed, please Text DFS3 to 317-597-8130 ***

SIGN ON BONUS of $2000 for eligible External candidates & $1000 for eligible Internal candidates. Paid in 2 increments - The first installment following 90 days of continuous employment. The second installment following 180 days of employment.

The Residential Outside Sales Representative role is an opportunity to channel your formidable energy and entrepreneurial swagger into extraordinary sales experiences, helping customers from the starting gate to the finish line with our cutting-edge products and services. In this consultative sales role, you will provide solutions by selling Cox data, video, home security voice & mobile services to residential customers while managing your assigned territory.

Ambitious? To you, meeting new people and closing deals are second nature, and a little friendly competition is your favorite fuel. If this sounds like someone you see in the mirror each morning, then you may be a solid contender for a gig as a Residential Outside Sales Representative.

We are Cox Communications, part of the Cox family of businesses, and our teams are driving a wave of innovation and reimagining how we connect with our customers.

What You’ll Do

As a Residential Sales Representative, you’ll have the opportunity to generate new leads, sales, and upgrades. That means becoming a wiz at sales prospecting, referrals, partner relationships, and door to door canvassing and networking through an assigned territory. You’ll be the architect of your own face-to-face sales presentations, from creation to delivery, and you’ll be involved in touchpoints from assessing residential customers needs to closing the sale.

You’ll also:

• Get to know and grow with homeowner associations, multi-dwelling unit managers, leasing agents and others to help generate sales.

• Get to assist with training new hires, team with other departments, and partner with leadership to unearth new approaches to growth.

• Occasionally install or disconnect customer telecommunication services, collect payments and equipment from customers.

• Work non-traditional work hours to maximize customer contact opportunities.

• Of course, you’ll need to maintain the highest ethical standards, follow company policy, and be a professional when representing us, taking ownership of the customer experience.

Sounds like a lot, huh? Well, with great responsibility comes…great rewards and recognition. What’s in it for you? Keep reading because this is important too!

What’s In It For You

As part of a customer loyalty driven team, highly motivated individuals could receive a targeted annual amount of $74,158. This reflects the full-time salary base rate of at least $36,800 and target commission is $3113 a month. There is potential to earn up to and beyond $107,371 annually as a high performer. Employees also receive a ramp period of 2 months to adjust to commission earnings.

Cox Communications rewards the talented, hard-working folks that help drive our growth. We’ve created an exceptional salary package, plus additional incentives including the highly-sought-after Winner’s Circle reward for top salespeople. We are an inclusive, pro-sales environment where different perspectives are valued and celebrated. Tools and training to up your game? We’ve got them. And we offer a work/life balance that allows you to enjoy things like family, friends, and lots of flexibility.

We believe in taking good care of our team, so you’ll also have access to benefits like a 401(K) with company match, quality healthcare & life insurance, performance and recognition rewards for top salespeople, and coverage of travel expenses. We also know that everyone has unique concerns and priorities as we navigate life and manage our overall physical, mental and financial well-being, so we offer access to a lifestyle coach, paid time off to volunteer, employee discounts and even pet insurance (cool, right)?

Bottom line, we take good care of our employees. Want to join us? Here’s who we are looking for…

Who You Are

You’re energetic; always on the move. You love a fast-paced work environment, and you like being outside and building relationships in the field. You relish new challenges, you’re competitive, and you’re ready to conquer the world. You’re also an ethical, organized and analytical person who enjoys meeting and working with diverse groups of people.

Minimum Qualifications

• High school diploma, GED or relevant work experience

• Valid driver’s license and safe driving record required

• Ability to qualify for Certifications and licenses, as required by state and municipal laws, to sell Home Security

• Proficient knowledge of and ability to operate a Smart Phone, iPad and a computer

• Ability to work outside in all types of weather: heat, cold, rain, snow, etc

• Ability to walk 1 ½ or more miles a day and up and down stairs within your residential territory

• Must be able to carry an iPad with case and a light bag with marketing materials for 5 plus hours a day

Preferred

• Bilingual (English/Spanish)

• BS/BA degree

• Knowledge of local market with established local contacts

• 1+ years of outside/field sales/door to door or related experience with quota requirements

• Experience in residential direct sales, home security or telecommunications industry

Join the Cox family of businesses and make your mark today!

Pay Rate $16.74 per hr.

This position is responsible for the safe moving, staging and parking of vehicles on Auction property, driving vehicles to and from Auction lots and customer businesses, and driving vehicles through Auction sale lanes on designated sale days and in compliance with Auction safety rules and regulations.

Job Responsibilities:

• Drive vehicles through Auction lanes on sale day in a safe manner.

• Drive vehicles to and from designated areas on Auction premises and to and from customer dealerships and businesses, while observing Auction driving rules, rules of the road and demonstrating courtesy and defensive driving principles.

• Line up and park vehicles in the correct order as directed by supervisor or team leader, move vehicles as necessary, and locate "lost" vehicles.

• Assist with getting vehicles operating as needed. If necessary, inflate tires and jump start vehicles using a battery box and air tank. Notify supervisor when a vehicle is inoperative; notify Service or Gas Truck Driver when vehicle is out of gas.

• Assist customers (i.e., dealers, account representatives, rental agencies, etc.) and coworkers as needed.

• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.

• Perform other duties as assigned by management.

• May be required to work overtime as business needs dictate.

Qualifications:

• Safe drivers needed; a valid driver’s license required

• Ability to drive vehicles with standard and automatic transmission.

• Constantly required to enter and exit vehicles.

• Ability to sit for prolonged periods of time.

• Ability to walk long distances.

• Regularly required to stand, walk, reach, talk and hear.

• Frequently required to stoop, kneel, crouch, bend, squat and climb.

• Ability to lift 1-15 pounds.

• Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.

Preferred:

• High School Diploma or equivalent preferred.

• Previous auction experience preferred.

Work Environment:

Frequent exposure to outdoor weather conditions. Moderate noise level.

Shift: Available to work Monday - Friday 9am - 7pm (29hrs max per week)

Job Responsibilities:

• Drive vehicles through Auction lanes on sale day in a safe manner.
• Drive vehicles to and from designated areas on Auction premises and to and from customer dealerships and businesses, while observing Auction driving rules, rules of the road and demonstrating courtesy and defensive driving principles.
• Line up and park vehicles in the correct order as directed by supervisor or team leader, move vehicles as necessary, and locate "lost" vehicles.
• Assist with getting vehicles operating as needed. If necessary, inflate tires and jump start vehicles using a battery box and air tank. Notify supervisor when a vehicle is inoperative; notify Service or Gas Truck Driver when vehicle is out of gas.
• Assist customers (i.e., dealers, account representatives, rental agencies, etc.) and coworkers as needed.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.

Qualifications:

• Safe drivers needed; valid driver’s license required
• Constantly required to enter and exit vehicles.
• Ability to sit for prolonged periods of time.
• Ability to walk long distances.
• Regularly required to stand, walk, reach, talk and hear.
• Frequently required to stoop, kneel, crouch, bend, squat and climb.
• Ability to lift 1-15 pounds.
• Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.

Preferred:

• High School Diploma or equivalent.
• Ability to drive vehicles with standard and automatic transmission.
• Previous auction experience.

Work Environment:

Frequent exposure to outdoor weather conditions. Moderate noise level.

****$3000 New Hire Bonus, 50% after 30 days and 50% after 180 Days****

Fleet Services – A Cox Automotive Company keeps your fleet moving!

Headquartered in Indianapolis, Fleet Services by Cox Automotive has grown to become one of the largest fleet maintenance companies in the country.

Fleet Services is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Fleet Services also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.

Fleet Services is currently hiring a Sr. Mobile Diesel Technician.

The Sr. Mobile Diesel Technician will be responsible for performing licensed DOT inspections, Preventative Maintenance inspections, light and advanced repairs, advanced mechanical/hydraulic/electrical and electronic diagnostics, and other duties as assigned. Heavily relied upon for advanced diagnostics and triage of complicated repairs by Mobile Diesel Technician I/II. Considered the Lead on jobsites by customers and Technicians. Functions as a consultant on the customer's behalf. A successful Sr Mobile Diesel Technician complies with all company policies and achieves high level performance metrics.

DUTIES:

· Perform scheduled preventative maintenance (“PM”), DOT Inspections and follow up repairs on light, medium and heavy-duty vehicles in a mobile/field environment.

· Perform minor adjustment and repairs on various types of truck equipment including, but not limited to the following: Electrical/Brake/Cooling Systems, Starters/Alternators, Fan clutches, Engine electronics, Diesel steering systems, Engines (gas and diesel), Transmissions (manual and automatic), Clutches, Differentials, etc.

· Diagnose, adjust, and repair various types of truck equipment including, but not limited to the following: Electrical/Brake/Cooling Systems, Starters/Alternators, Air conditioning systems, Fan clutches, Engine electronics, Diesel steering systems, Engines (gas and diesel), Transmissions (manual and automatic), Clutches, Differentials, etc.

· Inspect, test, and listen to defective equipment to diagnose malfunctions, using test instruments such as handheld computers and pressure gauges.

· Road test vehicles to diagnose malfunctions and to ensure that they are working properly.

· Identify problems, determine accuracy and relevance of information, using sound judgment to generate and evaluate alternatives.

· Independently manage parts inventory and equipment provided on company-issued service truck and perform periodic reconciliation.

· Maintain and operate company-issued service vehicle, conduct safety checks, and pre-/post-trip inspections of vehicle.

· Work with and listen effectively to clients and customers to assess their needs, providing information or assistance, resolving their problems, or satisfying their expectations.

· Manage concurrent assigned tasks, making effective judgments as to prioritizing work related activities and time allocations.

· Use hand tools, precision instruments, as well as Diesel tools, welding equipment, lift and jacks.

· Document according to company standards and upload pictures of work performed, parts used, and all findings observed on Repair Orders (“RO”) using company-issued iOS device and our proprietary TRAIT application.

· Accurately complete DOT forms and all other forms of documentation in timely fashion.

· Work with a high degree of independence and manage own daily schedule.

· Maintain a high level of productivity and be able to work within or close to most Standard Repair Times.

· Obtain parts from approved local and national vendors as necessary for the repairs to be performed.

· Communicate with management and support team via email or phone to obtain approvals on repair estimates, retrieve purchase order numbers and/or discuss RO findings notes.

· Perform all work in compliance with organizational safety, health and environmental policies, and federal regulations, to include OSHA, EPA, and DOT.

· Maintain company issued service truck, conduct safety checks and daily pre/post trip inspections.

REQUIREMENTS:

· High School Diploma/GED and 5 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience; or 7 years’ experience in a related field.

· At least 3 years of experience with refrigerated equipment

· Possess and supply a set of hand tools necessary to perform required job duties.

· OEM training and certifications are preferred.

· Participate in and complete all-in company required training

· Possess and supply a set of hand tools necessary to perform required job duties.

· This position follows regulations issued by the Department of Transportation’s (DOT) Federal Motor Carrier Safety Administration (FMCSA). Candidate must be able to successfully complete and pass a DOT-regulated pre-employment background screening and DOT physical prior to employment.

· A current and valid DOT medical card with more than four (4) months remaining until its expiration may be submitted in leu of a DOT physical. If the DOT medical card has four (4) months or less of validity remaining, a DOT physical will be required.

· Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older.

· Safe drivers needed; valid driver’s license required. Candidate must hold a valid state-of-residence driver’s license, be able to obtain and maintain their Driver Qualification File.

REQUIRED CERTIFICATIONS OR OBTAINED WITHIN 18 MONTHS

· ASE T8 (PMI) certification

· ASE 608/609 certification*

PREFERRED CERIFICATIONS

· ASE T2 (Diesel Engines) certification

· ASE T3 (Drivetrain) certification

· ASE T4 (Brakes) certification

· ASE T5 (Suspension) certification

· ASE T6 (Electrical and Electronic Systems)

· ASE T7 (HVAC) certification

· ASE A8 (Engine Performance) certification

· ASE L1 (Advanced Engine Performance Specialist)

· ASE L2 (Electronic Diesel Engine Diagnosis Specialist) certification

SKILLS & ABILITIES

· Understand the implications of new information for both current and future problem-solving and decision-making.

· Ability to lift, bend, climb, stand, and walk for long periods of time; ability to perform moderately heavy laboring work

· Ability to exert oneself physically over long periods of time without tiring, which may include performing repetitive tasks.

· Communicates information (for example, facts, ideas, or messages) in a succinct and organized manner. Engages in effective two-way communication with individuals and groups.

· Ability to determine the type of tools and equipment needed.

· Ability to accurately judge which of several objects is closer or farther away from the observer, or the distance between an object and the observer.

· Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Why Cox Automotive Mobility Fleet Services?

· Safe driving & Tech efficiency bonuses

· Safety Boots & Safety Glasses reimbursement

· Extreme weather gear (Cold & Hot)

· Uniforms provided with laundry service where available

· Take service truck home daily (stop paying for gas!)

· Tablet & company cellphone provided

· Technical training provided to advance your career

· Dedicated career path – ‘Over 50% of our front-line managers are promoted from within’.

Benefits:

· Health, dental, vision insurance starts DAY ONE of employment.

· 401(k) matching starts after 90 days, 100% match up to 6% contribution and an additional 2% discretionary contribution by the company.

· Accrue up to 200 hours (5-weeks) of Paid Time Off based on your tenure with the company.

· Tuition Assistance/Reimbursement

· Adoption/Surrogacy assistance

· Pet Insurance

· Multiple ERG, diversity groups, and company paid volunteer hours.

· Employee discounts on new vehicle purchases, cellphone plans, ridesharing, home/rental insurance, wellness/fitness incentives and much more.

*** If you have any questions or to connect with a recruiter while your application is being reviewed, please Text DFS3 to 317-597-8130 ***

*** If you have any questions or to connect with a recruiter while your application is being reviewed, please Text DFS3 to 317-597-8130 ***

*** If you have any questions or to connect with a recruiter while your application is being reviewed, please Text DFS3 to 317-597-8130 ***

*** If you have any questions or to connect with a recruiter while your application is being reviewed, please Text DFS3 to 317-597-8130 ***

****$5000 New Hire Bonus, 50% after 30 days and 50% after 180 Days****

Shift: Wed 8:30am - 3:30pm

Job Responsibilities:

• Drive vehicles through Auction lanes on sale day in a safe manner.
• Drive vehicles to and from designated areas on Auction premises and to and from customer dealerships and businesses, while observing Auction driving rules, rules of the road and demonstrating courtesy and defensive driving principles.
• Line up and park vehicles in the correct order as directed by supervisor or team leader, move vehicles as necessary, and locate "lost" vehicles.
• Assist with getting vehicles operating as needed. If necessary, inflate tires and jump start vehicles using a battery box and air tank. Notify supervisor when a vehicle is inoperative; notify Service or Gas Truck Driver when vehicle is out of gas.
• Assist customers (i.e., dealers, account representatives, rental agencies, etc.) and coworkers as needed.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.

Qualifications:

• Safe drivers needed; valid driver’s license required
• Constantly required to enter and exit vehicles.
• Ability to sit for prolonged periods of time.
• Ability to walk long distances.
• Regularly required to stand, walk, reach, talk and hear.
• Frequently required to stoop, kneel, crouch, bend, squat and climb.
• Ability to lift 1-15 pounds.
• Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.

Preferred:

• High School Diploma or equivalent.
• Ability to drive vehicles with standard and automatic transmission.
• Previous auction experience.

Work Environment:

Frequent exposure to outdoor weather conditions. Moderate noise level.

Required Experience & Specialized Knowledge and skills

• BA/BS + 6 years of relevant work experience. Or MS + 4 years of relevant experience. No Degree and 10 years of relevant experience.

• 5+ years of progressive management experience in professional service, training, in an automotive workplace.

• Hands-on leadership skills with the ability to thrive under the pressure of a fast-paced organization.

• Be self-directed, energetic, and focused on quality.

• Excellent time management, organizational, and problem-solving skills.

• Terrific communication, interpersonal, and team-building skills.

• Demonstrated experience in leading large, complex enterprise programs and projects to successful execution.

• Strong leadership, motivational, and influencing skills.

• Ability to quickly assess an opportunity’s potential, leveraging fact-based analyses and industry experience.

• Travel: 25%

MSCOX

• Verify vehicle information based on work order information – identify damage, missing parts, and mechanical problems by inspecting all customer vehicles at the time of receipt (i.e., interior, exterior, odometer reading, trunk area, engine compartment), noting any damage or repair to frame/paint, engine noise, AC/heater operation, radio, tire condition, etc.

• Prepare and complete all necessary documentation.

• Set up system for day-end; perform day-end procedures.

• Maintain knowledge to ensure all policies and procedures are followed.

• Write electronic condition reports (ECR).

• Conduct OVE courtesy walk-around inspections.

• Maintain knowledge of system capabilities, knowledge of needed/job-relevant software packages, and web-based applications.

• Maintain a working knowledge of improvements and changes concerning body, mechanical, frame labor, inspection techniques, etc.

• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.

• Perform other duties as assigned by management.

• May be required to work overtime as business needs dictate.

Qualifications :

• High School Diploma/GED

• Generally less than 2 years’ experience in a related field

• Successful ICP Level I written/field exam.

• Understanding of Baseline Inspections (Electronic Condition Report) & vehicle grading.

• Safe drivers needed; valid driver's license required.

• Good communication and interpersonal skills required.

• Strong technical aptitude.

• Body, paint and mechanical repair knowledge.

• Familiarity with unibody and full-frame vehicles.

• Good organizational skills needed.

• Ability to multitask, follow directions and take instruction required.

• Ability to stand, walk, or sit for prolonged periods of time.

• Ability to bend, stoop, squat or kneel.

• Ability to lift and hold at least 10 lbs at waist level for an extended period of time.

• Ability to lift up to 30 lbs.

• Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.

Preferred

• 1 - 3 years of experience in the automobile field (i.e., inspections, body/mechanic shop, etc.) strongly preferred.

Work Schedule:

m-f 7a-330p

Platform Strategy & Vision

• Own the end-to-end ServiceNow platform strategy, roadmap, and portfolio management across all modules and business units

• Partner with your manager to define the multi-year vision for how ServiceNow will evolve from an ITSM tool to a comprehensive enterprise service management platform leveraging the latest in AI capabilities

• Evaluate emerging ServiceNow capabilities and determine which investments will drive the greatest business value

• Partner with enterprise architecture and IT leadership to ensure platform decisions align with broader technology strategy

• Build business cases and secure executive buy-in for major platform initiatives and investments

Enterprise Partnership & Service Delivery

• Serve as the primary product leader for ServiceNow across the enterprise, partnering with stakeholders in IT, HR, Facilities, Finance, Legal, Procurement, and other business functions

• Understand the service delivery needs of enterprise users and translate them into a cohesive platform strategy

• Build trusted relationships with executives, VPs, and business leaders to understand their operational challenges

• Champion a service management mindset shift across the organization—moving from disparate tools to unified service experiences

• Balance competing demands from multiple business units while maintaining platform integrity and user experience consistency

ITSM & IT Helpdesk Excellence

• Drive continuous improvement of core ITSM capabilities including incident, problem, change, and asset management

• Optimize IT Helpdesk experiences to reduce resolution times, improve self-service adoption, and increase user satisfaction

• Implement modern service management best practices including knowledge-centered service, proactive monitoring, and AI-powered support

• Define and track service level metrics that demonstrate operational excellence and continuous improvement

HR Employee Service Center & Beyond

• Lead the expansion of ServiceNow into HR Service Delivery, creating seamless employee experiences for onboarding, ESC, and HR case management

• Design consistent service experiences across departments while respecting the unique needs of each business function

• Champion employee-centric design principles that make it easy for enterprise users to get help when they need it

Product Team Leadership

• Build, mentor, and lead a high-performing team of product managers, business analysts, and product owners

• Create clarity around roles, priorities, and decision-making frameworks within your product organization

• Foster a culture of data-driven decision making, customer empathy, and operational excellence

• Develop talent and create growth opportunities for team members at all levels

Platform Governance & Operations

• Partner with engineering to establish governance frameworks for platform configuration, customization, and integration decisions

• Partner with ServiceNow technical teams to ensure platform health, performance, and scalability

• Manage stakeholder communication, user acceptance testing cycles, and release management processes

• Drive adoption of platform standards, best practices, and reusable components

• Oversee vendor relationship with ServiceNow, including input to contract negotiations and executive business reviews

What You Bring

Required Experience

• Bachelor’s degree and 10 years’ experience in product management. The right candidate could also have a different combination, such as a master's degree and 8 years’ experience; a Ph.D. and 5 years’ experience; or 14 years’experience

• 5+ years' experience in a management or leadership role

• Deep expertise in ITSM, ESM (Employee Service Management), and service delivery frameworks (ITIL, knowledge management, SLA/OLA management)

• Proven track record leading large-scale platform transformations in enterprise environments (3,000+ users)

• Experience managing complex stakeholder ecosystems with competing priorities and limited resources

• Strong background in both IT service delivery and business process automation

Technical & Domain Knowledge

• Experience with managing and implementing enterprise SaaS solutions

• Knowledge of service management best practices, ITIL framework, and modern support models

• Familiarity with enterprise integrations, APIs, and platform architecture considerations

• Understanding of governance, compliance, and security requirements in large enterprises

• Experience with workflow automation, low-code/no-code platforms, and digital transformation initiatives

Leadership & Business Skills

• Demonstrated ability to influence and build consensus with senior executives and cross-functional leaders

• Strong business acumen with ability to build ROI cases and demonstrate platform value

• Excellent communication skills with ability to translate technical concepts for business audiences and business needs for technical teams

• Strategic thinking combined with execution excellence—you can both set the vision and drive delivery

• Change management expertise with track record of driving organizational adoption of new tools and processes

• Budget management experience including vendor negotiations and financial planning

Preferred Qualifications

• Hands-on experience with ServiceNow platform strategy, implementation, or product ownership

• Deep understanding of ServiceNow modules including ITSM, ITOM, HR Service Delivery, CSM (Customer Service Management), and emerging AI/automation capabilities (or tangible experience of coming up to speed quickly on a new platform)

• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist

• ITIL v4 Foundation or higher certification

• Experience with AI-powered service management (Virtual Agent, Predictive Intelligence, etc.)

• Background in management consulting, business process transformation, or enterprise architecture

• MBA or advanced degree in relevant field

Success in This Role Looks Like

Year One

• Established trust and credibility with key business stakeholders across the enterprise

• Defined clear platform vision and 3-year roadmap with executive alignment

• Improved IT Helpdesk metrics including time to resolution, first contact resolution, and user satisfaction

• Delivered 2-3 high-impact service management improvements that demonstrate platform value

• Built a cohesive product team with clear priorities and ways of working

Ongoing

• Consistent adoption growth across both IT and non-IT service domains

• Measurable improvements in employee productivity through better service experiences

• Strong NPS scores from both end users and business stakeholders

• Platform viewed as a strategic asset and enabler, not just an IT tool

• Regular delivery cadence with predictable releases and minimal disruption

• Cost optimization through consolidation of redundant tools onto ServiceNow platform

Why This Role Matters

In an enterprise of 32,000 people, the quality of internal service delivery directly impacts employee productivity, satisfaction, and our ability to execute on business objectives. ServiceNow is the connective tissue that brings together disparate services, automates manual work, and creates seamless experiences for employees across the organization. As the Director of Product Management for this critical platform, you'll have enterprise-wide impact—touching every employee, every department, and every service interaction. Your work will fundamentally change how our organization operates, freeing up thousands of hours for higher-value work and creating the service experiences our employees deserve.

Our Environment

• Enterprise scale: 32,000+ users across multiple business units and geographies

• Complex stakeholder landscape requiring executive-level partnership and influence

• Matrixed organization requiring strong collaboration and consensus-building skills

• Fast-paced environment with high expectations for both strategic thinking and operational execution

• Significant opportunity to drive digital transformation and modernize service delivery

*** If you have any questions or to connect with a recruiter while your application is being reviewed, please Text DFS2 to 317-597-8130 ***

****$3,000 NEW HIRE BONUS. 50% AFTER 30 DAYS AND 50% AFTER 180 DAYS***

Job Responsibilities:

• Drive vehicles through Auction lanes on sale day in a safe manner.
• Drive vehicles to and from designated areas on Auction premises and to and from customer dealerships and businesses, while observing Auction driving rules, rules of the road and demonstrating courtesy and defensive driving principles.
• Line up and park vehicles in the correct order as directed by supervisor or team leader, move vehicles as necessary, and locate "lost" vehicles.
• Assist with getting vehicles operating as needed. If necessary, inflate tires and jump start vehicles using a battery box and air tank. Notify supervisor when a vehicle is inoperative; notify Service or Gas Truck Driver when vehicle is out of gas.
• Assist customers (i.e., dealers, account representatives, rental agencies, etc.) and coworkers as needed.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.

Qualifications:

• Safe drivers needed; valid driver’s license required
• Constantly required to enter and exit vehicles.
• Ability to sit for prolonged periods of time.
• Ability to walk long distances.
• Regularly required to stand, walk, reach, talk and hear.
• Frequently required to stoop, kneel, crouch, bend, squat and climb.
• Ability to lift 1-15 pounds.
• Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.

Preferred:

• High School Diploma or equivalent.
• Ability to drive vehicles with standard and automatic transmission.
• Previous auction experience.

Work Environment:

Frequent exposure to outdoor weather conditions. Moderate noise level.

Work Schedule:

Thursdays Only

Pay rate: $14.00 per hr.

Job Responsibilities:

• Drive vehicles through Auction lanes on sale day in a safe manner.

• Drive vehicles to and from designated areas on Auction premises and to and from customer dealerships and businesses, while observing Auction driving rules, rules of the road and demonstrating courtesy and defensive driving principles.

• Line up and park vehicles in the correct order as directed by supervisor or team leader, move vehicles as necessary, and locate "lost" vehicles.

• Assist with getting vehicles operating as needed. If necessary, inflate tires and jump start vehicles using a battery box and air tank. Notify supervisor when a vehicle is inoperative; notify Service or Gas Truck Driver when vehicle is out of gas.

• Assist customers (i.e., dealers, account representatives, rental agencies, etc.) and coworkers as needed.

• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.

• Perform other duties as assigned by management.

• May be required to work overtime as business needs dictate.

Qualifications:

• Safe drivers needed; a valid driver’s license required

• Ability to drive vehicles with standard and automatic transmission.

• Constantly required to enter and exit vehicles.

• Ability to sit for prolonged periods of time.

• Ability to walk long distances.

• Regularly required to stand, walk, reach, talk and hear.

• Frequently required to stoop, kneel, crouch, bend, squat and climb.

• Ability to lift 1-15 pounds.

• Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.

Preferred:

• High School Diploma or equivalent preferred.

• Previous auction experience preferred.

Work Environment:

Frequent exposure to outdoor weather conditions. Moderate noise level.

Key Responsibilities

• AI Strategy & Vision: Provide leadership in defining and executing the short to mid-term AI strategy for Lead to Cash process enablement, including the creation and execution of AI product development plans, budget allocation, and definition of AI capability requirements that support sales cycle efficiency, revenue operations, and end-to-end Lead to Cash workflow optimization.
• Cross-Functional AI Integration: Drive alignment across Sales, Finance, Operations, and Technology teams by identifying opportunities for AI implementation that enhance Lead to Cash efficiency, automate manual tasks, reduce cycle times, and provide intelligent insights for better revenue decision-making.
• AI Product Development: Take responsibility for meeting the “definition of ready” for AI-powered Lead to Cash tools and capabilities, ensuring they address real process pain points across quoting, contracting, order management, billing, and collections, and deliver measurable operational gains.
• Stakeholder Collaboration: Work closely with Sales, Finance, Legal, Operations, and Enterprise Technology leaders to understand Lead to Cash process needs, identify AI automation opportunities, and develop AI-powered solutions that accelerate revenue cycles and improve data accuracy.
• AI Performance Metrics: Define and establish key performance indicators (KPIs) specific to AI adoption within Lead to Cash workflows, including cycle time reduction, quote-to-close rates, billing accuracy, revenue leakage reduction, and ROI metrics that demonstrate the business value of AI implementations.
• Technology Partnerships: Foster effective relationships with AI vendors, technology partners, and internal stakeholders to ensure access to cutting-edge AI capabilities integrated within Lead to Cash platforms such as CRM, CPQ, CLM, and billing systems.
• AI Thought Leadership: Contribute to Enterprise Technology thought leadership regarding AI best practices within Lead to Cash processes, ethical AI implementation, and change management strategies for AI adoption across revenue operations teams.
• AI Enablement & Training: Contribute to the development and execution of AI literacy programs, training initiatives, and go-to-market strategies for AI-powered Lead to Cash tools and capabilities.

Functional Skills

• AI & Analytics Expertise: Possesses skilled knowledge of AI/ML technologies, including natural language processing, predictive analytics, and generative AI as applied to sales and revenue operations use cases. Ability to evaluate AI solutions for feasibility, scalability, and business impact within Lead to Cash contexts. Understands how to leverage AI for contract intelligence, revenue forecasting, anomaly detection, and intelligent process automation.
• Lead to Cash Domain Knowledge: Deep understanding of end-to-end Lead to Cash processes, including lead management, opportunity-to-quote, CPQ (Configure, Price, Quote), contract lifecycle management, order management, billing, invoicing, collections, and revenue recognition. Ability to identify AI-driven improvements at each stage of the revenue cycle.
• Technology & AI Platform Acumen: Deep understanding of enterprise AI platforms, cloud-based AI services (Anthropic, AWS, Salesforce AgentForce, Google Cloud AI, etc.), and emerging AI technologies as they apply to CRM, CPQ, CLM, and ERP systems. Skilled in assessing AI tools for integration with existing Lead to Cash technology stacks.
• Product Management: Skilled knowledge of AI product lifecycle management, from proof of concept through production deployment within revenue operations environments. Experience with AI model governance, monitoring, and continuous improvement. Ability to translate complex AI capabilities into user-friendly tools that sales, finance, and operations teams can leverage effectively.
• Change Management for AI Adoption: Expertise in driving organizational change related to AI implementation within revenue operations, including addressing concerns about automation, building trust in AI-driven recommendations, and ensuring smooth transitions to AI-augmented Lead to Cash workflows.
• Data Strategy & Governance: Understanding of data requirements for AI systems within Lead to Cash environments, including CRM data quality, contract data, pricing data, and financial data. Ability to work with data teams to ensure AI solutions have access to appropriate, high-quality data while maintaining compliance and privacy standards.

Foundational Skills

• Builds AI-Ready Culture: Proactively builds partnerships across Sales, Finance, and Operations to foster an AI-positive culture within Lead to Cash teams, helping stakeholders understand and embrace AI as a productivity and revenue enablement tool.
• Engages Revenue Operations Stakeholders: Facilitates discussions about AI possibilities and limitations within Lead to Cash contexts, seeking input from end-users across the revenue cycle to ensure AI solutions address real process gaps and enhance team effectiveness.
• Guides AI Implementation Success: Ensures Lead to Cash AI initiatives have clear objectives, success metrics, and adoption strategies. Helps teams understand how AI will augment their capabilities and improve revenue outcomes.
• Leads Digital Transformation: Champions the integration of AI into Lead to Cash workflows, helping the organization evolve its revenue operating model to fully leverage AI capabilities while maintaining human oversight and sound governance principles.

Education, Experience and Qualifications

• Bachelor’s degree in Computer Science, Data Science, Information Systems, or related field and 4 years’ experience. The right candidate could also have a different combination, such as a master’s degree and 2 years’ experience; a Ph.D. and up to 1 year of experience; or 16 years’ experience in a related field

• Minimum of 4+ years of experience in product management, with at least 1 years specifically focused on AI/ML products

• Proven experience piloting or implementing AI solutions in enterprise environments

• Demonstrated success in deploying AI tools that improve employee productivity and operational efficiency

• Experience with AI platforms and frameworks (Microsoft Co-Pilot, OpenAI, Anthropic, SFDC AgentForce, Etc.)

• Strong understanding of responsible AI principles, bias mitigation, and AI governance

• Excellent communication skills with the ability to translate complex AI concepts for non-technical stakeholders

• Experience with Agile/SAFe methodologies in AI product development

• Track record of measuring and demonstrating ROI for AI initiatives

• Experience with change management and driving AI adoption across organizations

• Ability to understand and articulate various internal and external customer needs

• Proven self-starter who can proactively engage with the business, stakeholders, and peer base

Core Competencies Critical to Success

• Balances innovation with practical concerns and manages AI integration with existing systems.

• Keeps pace with the rapidly evolving AI landscape, identifying opportunities for internal use.

• Develops long-term AI roadmaps aligned with business goals and anticipates future trends to prepare the organization for emerging capabilities.

• Creates scalable AI strategies that evolve with organizational needs.

• Champions responsible AI practices, ensuring ethical considerations, and building trust through transparency and explainability.

• Ensures AI solutions support human judgment where appropriate and bridges technical and business teams to deliver practical solutions.

• Facilitates AI literacy and capacity building, fostering environments where AI complements human expertise.