The team member must be able to provide guidance and communicate DMV information to users in clear terms. This position ensures the accurate and efficient processing of vehicle titles for a dealer client by verifying title information is correct, maintaining knowledge of current laws regarding vehicle titles, and interacting with customers and regulatory agencies to resolve title issues. Position requires strong customer facing & relationship skills, along with understanding of California registration and titling and client services.
Job Responsibilities:
- Provide an exceptional client experience.
- Resolve issues with customers as they are presented either upon discovery or in response to a client call.
- Work exception queues identified by the system.
- Resolve exceptions by completing documentation, submitting to the state , and or working with the clients
- Request power of attorney (POA) From clients.
- Complete title validation.
- Monitor aged titles, calling clients on vehicle title status, updating title status is title vault.
- Receive payments, including tax payments, from customers for vehicle registration and titling transactions.
- Provide assistance to clients by responding to emails and phone calls from Clients.
Minimum Requirements:
- High School Diploma/GED
- 3 years related experience
- DMV, Title Clerk, Account Management, Auction/Automobile industry experience and Technical Client Service experience highly desirable
- Must be able to handle multiple, competing priorities and deliver results in a fast-paced environment Strong problem-solving skills and the ability to exercise sound judgment
- Excellent communication skills (verbal and written), with strong interpersonal skills and strong attention to detail is essential • Strong computer skills, data entry
- Notary highly desirable
Valid Driver's license and safe driving record required.
Drug Testing:
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Compensation:
Hourly pay rate is in the range of $21.83 - $32.79/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
