Position Type: The role consists of 80% outside work and 20% in office.
Job Responsibilities:
EV & Charging Operations
- Coordinate daily EV charging activities to ensure vehicle availability for lot and operational needs
- Monitor charger utilization, uptime, and service issues
- Coordinate with Facilities and vendors on charger maintenance and repairs
- Ensure safe and compliant use of EV charging equipment
Aged Inventory & Property Control (15+ Days)
- Monitor and manage all units aged 15 days or more stored on site
- Identify inventory belonging to: Commercial Accounts, Dealer Accounts, Repossession Agencies.
- Proactively contact vehicle owners or responsible parties to notify them of inventory aged beyond 15 days
- Make daily outbound calls to clients when vehicles remain on site beyond the defined threshold
- Clearly and professionally explain that sold or assigned inventory remains on property past allowable storage timelines
- Coordinate with internal departments to determine next steps based on account type, ownership status, and policy
- Ensure follow‑up communication occurs until inventory is resolved or removed
Customer Communication & Professional Conduct
- Communicate with customers, dealers, and agencies in a professional, respectful, and consistent manner
- Provide clear explanations regarding storage timelines, expectations, and required actions
- Maintain strong follow‑up discipline to prevent aged inventory escalation
- De‑escalate concerns by providing accurate information and documenting all interactions
Documentation & System Updates
- Accurately document all customer and client conversations in AS400
- Record call attempts, discussion details, commitments, and follow‑up actions
- Maintain audit‑ready records supporting inventory control and customer communication
- Ensure system notes are timely, complete, and compliant with company standards
Cross‑Functional Coordination
- Work closely with Operations, Commercial teams, Dealer Services, Repo partners, and Facilities
- Coordinate vehicle movement, staging, or removal based on operational decisions
- Communicate recurring issues or trends impacting aged inventory to the Operations Manager
Qualifications:
- High School Diploma/GED and 3 years’ experience in a related field. OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years’ experience in a related field.
- Safe drivers needed; valid driver’s license required.
- Prior experience in vehicle reconditioning and general auto body knowledge required.
- Self-starter with ability to work with minimal supervision.
- Ability to handle multiple tasks simultaneously.
- Team-based interpersonal skills.
- Excellent verbal and written skills.
- Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.
Preferred:
- Previous auto body experience / condition report writing.
Work Environment:
- This is an outdoor role, meaning exposure to weather elements is to be expected every day. The candidate chosen for this role will need to dress appropriately for the weather daily.
- Moderate noise level.
- Exposed to risks and hazards such as sharp/jagged metal and parts, broken glass, hazardous or caustic chemicals.
Drug Testing:
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Compensation:
Hourly pay rate is in the range of $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
