Responsible for the integrity of the fiber system and network infrastructure from transmitter to subscriber point of service connection according to the Federal and Company specifications including splicing, preventative maintenance, repairing and maintaining the Cox Communications Optical Fiber Network. Responsible for enabling new services both commercial and residential. Subject to on call duties and responsibilities depending on the market and needs of the business.
Primary Responsibilities and Essential Functions:
Safety
Uses proper safety equipment and procedures according to Cox Communications, industry and electrical established safety standards.
Maintain annual bucket safety and electrical hazard training.
Performs daily/weekly vehicle inspection and keeps tools secure per Cox standards.
Technical
Accurately maintains the fiber system by performing Quality Control assessment of enclosures to verify high levels of accuracy on all fiber assignments and labeling of fiber trays for 100% accuracy. Evaluates fiber optics system constructed internally or by outside contractor using Cox Communications Fiber Optic Cable Construction Standards and logs/reports discrepancies for potential rework.
Performs splicing and maintenance of outside plant fiber optic networks by following dedicated splice plans in Excel format and accompanying system prints. Prepares and splices cables into splice enclosures utilizing various hand tools, equipment, and fusion splicer. Work performed will be located on overhead utility poles or in underground vaults depending on area.
Maintains a high level of accuracy on all fiber splice assignments worked by performing pre-checks to verify traffic and accurate labeling to maintain fiber birth assignments with 100% accuracy.
Uses approved industry test procedures for path losses and continuity to ensure integrity of fiber system and documents findings. Provides validation and proof-of-performance testing documentation on fiber circuits by utilizing OTDR reports, light meters, fiber scopes and other test equipment.
Procedural
Responds to service network issues related to fiber network degradations to troubleshoot and make repairs expeditiously.
Acknowledges service affecting outage via ticketing system within 15 minutes.
Diagnose and repair of fiber system damages utilizing established restoration techniques.
Provides regular status updates on restoration progress to Leadership and boundary partners via an online bridge.
Complete or assist in the 3rd Party Damage process.
Create ECR ticket and participate in impact analysis per regional processes.
Plan ECR activities to be completed within the maintenance window when necessary.
Validates network status via NOC.
Work with entities and follow municipal guidelines and standards while working in the right of way.
Maintain detailed splice documentation records and provide updates of any changes to preserve data integrity. Accurately completes all departmental logs, reports and paperwork on a daily basis.
Behavioral
Provides technical support for business partners as needed.
Maintains effective working relationship with all boundary partners both internal and external.
Works effectively in a team environment providing support to all team members with a team first mentality.
Complete all required training.
Maintain a successful rating in the performance dashboard.
Fiber Technician Level I QUALIFICATIONS:
Minimum-
HS diploma/GED
Generally less than 2 year's experience in a related field
Safe drivers needed; valid driver’s license required
Requires strong knowledge of Microsoft Word, Excel, Outlook, and Adobe Writer. Ability to accurately read maps, blueprints and evaluate technical data.
Excellent collaborative, time management, communication, and organizational skills to work effectively with teams throughout organization.
Ability to work in all types of weather conditions.
Physical ability to perform responsibilities of the job:
Ability to carry, lift and use tools and equipment
Requisite ability required to drive motor vehicle
Adequate ability to distinguish different colors of fiber
Ability to frequently bend, stoop, and crawl
Ability to perform work in confined in spaces (such as manholes, tunnels, trenches, rooftops, etc.)
The physical limitation of ladder and associated fall protection equipment provided is:
The physical limitations of applicable equipment (such as aerial lift/buck truck boom, ladder, fall protection harness) includes body weight capacities of approximately 300 pounds.
Fall Protection – 425 pounds for harness (inclusive of body weight, tools, equipment, PPE etc.) Tools and equipment weigh approximately 50 pounds
Bucket Truck – up to 350 pounds
1AA ladder – 375 pounds (inclusive of body weight, tools, equipment, PPE etc.) Tools and equipment weigh approximately 100 pounds
As part of the physical requirements of the essential functions of their job, the technicians will perform the following tasks:
Lift and carry a 63 lb., 28’ extension ladder
Occasionally sits and climbs ladders/stairs; performs fine motor and pinching movements; pivots with feet, and bends, twists, and laterally flexes back; reaches at overhead, shoulder, knee, and floor levels; shoulder circumduction while driving (turning steering wheel); stoops, squats, crouches, kneels, crawls, and presses foot pedals; extends, flexes, rotates, and laterally flexes neck
Frequently stands and walks; pushes/pulls with arms and grasps with hands; reaches at waist
Preferred-
AS/AA or Technical Certification in related discipline desired (i.e. Electronics)
1 or more years of experience in (Fusion splicing, Field Service, Construction in Telecommunication Field, Field Network/Maintenance, CATV fiber and/or RF experience)
Preferred certification in Fiber Optic plant construction
Knowledge of NESC, OSHA and NEC standards
Compensation:
Hourly pay rate is in the range of $29.38 - $44.09/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
