Key Responsibilities:
- Proficient in all knowledge base requirements.
- Manage high volume of inbound calls, emails and SMS.
- Identify client needs, research issue and provide solutions and/or alternatives.
- Meet and/or exceed quality guidelines and key performance criteria.
- Work across the organization as needed to resolve client requests.
- Effectively communicate how to use any of our customer facing tools.
- Perform other task and duties as requested by management.
- Become proficient in all platforms, systems, and tools used to maintain carrier/client, records, transactions, documentation and relevant data.
Qualifications:
- High School Diploma/GED and 3 years’ experience in a related field.
- OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience;
- OR 5 years’ experience in a related field
- 2 years experience with customer service and/or contact center.
- 2 years automotive industry and/or logistics experience preferred.
- Working knowledge and proficiency with Microsoft Office products.
- Excellent oral and written communications skills, particularly in a phone, email or chat context.
- Attention to detail and follow-through.
- Demonstrated ability to adapt in a changing environment.
- Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment.
- Demonstrated experience being a customer-focused, service-oriented professional.
- Must have flexibility to work evenings, weekends, holidays as required.
- Ability to handle multiple projects/tasks at a time.
- Servant team member with ability to build strong trusted relationships.
- Bilingual English-Spanish preferred
Work Environment:
- Hybrid/Remote position and candidates must have stable internet connection with required bandwidth
Drug Testing:
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Compensation:
Hourly pay rate is in the range of $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
