Key Responsibilities:
Demonstrate proficiency in making real‑time phone calls through the recorded line to verify vehicle status with pickup sites
Build relationship with Manheim Auction commercial team and management
Show proficiency with communication via recorded line phone system
Manage email boxes for multiple locations and collaborate on regional emails
Entry of all manual orders and processing of other AS400 system orders
Manage escalated Client Succes VINs with peers and agents
Monitor holds and verification delays
Dispatch negotiation and a heavy understanding of sales tactics to increase margin
Action AutoIMS for Trans Delay Holds, Cancellations, ETA’s
Following Up with carriers on several VINs daily
Process Fees and post assessorial charges to record
Request Hold Harmless/Releases
Investigating kickback of VINs by carriers to get units re-dispatched
Be comfortable holding carriers accountable to their plan
Create and manage corrective action of a vendor
Monitoring order entry failures throughout the day and correct
Understanding of margin relative to position and some tracking of margin requirements
Monitoring and correcting master data files for location errors
Measuring performance – understanding analytics for clients and vendors
Report on performance results for high level management and executive leaders
Compile vehicle transportation related data and generate reports
Follow all job-related duties as directed by supervisor
Be an outside the box thinker who can solve problems quickly
Required:
1-3 years administrative experience (in automotive industry preferred)
Working knowledge of computer usage including Microsoft Excel, Outlook, and Word
Ability to work independently in a matrix environment to execute and deliver results
Excellent customer service and multi-tasking skills
High attention to detail including precise data entry
Excellent written and verbal communication skills
Ability to work with a high sense of urgency in a dynamic, fast-paced environment
High School Diploma or equivalent
Valid Driver’s License and the ability to pass a background check and drug test required.
Preferred:
Some college education
1+ years’ experience in transportation field or automotive auction house
1+ years’ experience in sales or call center
Drug Testing:
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Compensation:
Hourly pay rate is in the range of $18.22 - $27.36/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
