The Sr Vehicle Operations Specialist serves as the liaison between our clients/auctions/carriers and our teams in charge of delivering our capabilities (e.g.: Planners, Coordinators, Drivers, etc.). The Sr Client Operations Specialist is a subject matter expert and is intimately knowledgeable of our processes, capabilities, and client needs and expectations. This role is a heads-up, client/auction/carrier-facing role who acts as a portfolio manager and primary contact for operational execution. The Sr Client Operations Specialist is the first line of defense for escalations, exceptions, or general questions related to the delivery of our products and services. The Sr Client Operations Specialist is responsible for executing our operational strategy in the field and leveraging our tools, capabilities, and relationships to scale our business into new industry segments and service offerings.
Job Responsibilities:
Serve as an advocate for our clients, auctions, carriers, and all beneficiaries of our product and service offering.
Leverage relationships across Logistics, BPOs, and CAI to exceed client expectations and deliver an exceptional client experience.
Responsible for remediating issues and addressing all escalations in a timely and effective manner.
Work closely with carriers, drivers, BPO partners, and team members to deliver on client SLAs.
Leverage tools, dashboards, and reports to create an exceptions-based approach to remediating out-of-compliance inventory and follow through to resolution.
Communicate effectively and clearly articulate client needs; collaborate effectively in a cross-functional team setting to collectively exceed client expectations.
Work closely with our DHL Control Tower to ensure seamless connectivity between Planners/Coordinators and0 field-based team in support of delivery and execution.
Play key role in requirements gathering and operational capability identification in new lines of business and delivery of new products and services.
Prepare, analyze, and present operational metrics and report for business reviews, operational performance reviews, and ‘state of the business’ discussions.
Advocate continuous improvement and provide feedback and input into processes and systems enhancements to optimize workflows and introduce efficiency.
Serve as the ‘Go To’ subject matter expert for your area of responsibility and book of business.
Qualifications:
High School Diploma/GED and 5 years' experience in a related field.
OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience; OR 7 years’ experience in a related field
Safe driver's needed; valid driver's license required.
Strong organizational skills and demonstrated capacity to develop and implement practical strategies, plans, and solutions to identify issues and problems.
Track record of taking initiative in managing multiple priorities and to work effectively under pressure when facing extremely short deadlines.
Excellent verbal and written communication skills.
Good judgment, discretion, tact and the ability to work easily at all levels within the organization.
Ability to partner well with colleagues in a matrixed work environment.
Ability to work independently and to undertake responsibilities with minimal guidance.
Adapting approach and comfortable with ambiguity.
Must be adept at handling complex situations and businesses.
Work Environment:
Occasional exposure to weather conditions, and noise.
Drug Testing:
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Compensation:
Hourly pay rate is in the range of $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
