*** This position requires working onsite at an auction location a minimum of twice per month and visiting dealerships within the assigned territory a minimum of four times per month. Candidates must reside within commuting distance of one of the following locations: Wilmington, NC
The Dealer Services Specialist II embodies a One Manheim mindset, facilitating client interactions across various Manheim channels and locations. The specialist II focuses on building strong client relationships, offering strategic guidance, and providing solutions to meet evolving needs. This role requires navigating a complex and competitive matrix style organization, fostering synergies between digital and physical channels, and ensuring seamless collaboration with business partners.
With a solution-focused approach, the specialist ensures consistent service levels through close coordination with business partners. They lead the sales process coordination, leveraging data to drive successful transactions and educating both clients and colleagues. Exceptional prioritization skills and professionalism are essential to manage client interactions effectively and enhance overall customer satisfaction.
Responsibilities:
- Cultivate and nurture strong relationships with clients through proactive engagement, personalized communication, and tailored solutions to meet their needs. Utilize industry insights and product knowledge to provide valuable guidance and recommendations, demonstrating a commitment to client satisfaction and long-term partnership
- Partner closely with various business units, including sales, mobile inspections, dealer services, and trade desk teams, to ensure a unified approach in serving clients, enhancing their experience through seamless coordination and alignment of strategies.
- Acts as a liaison between clients and internal business units, demonstrating responsiveness, follow-through, autonomous problem solving and ownership in resolving issues from start to finish. Effectively coordinates efforts to address client needs and exceed expectations, showcasing versatility and adaptability in handling diverse tasks to ensure client satisfaction.
- Utilizing a consultative approach, foster constructive dialogue with dealers on their sales performance, leveraging industry and sales trends as well as vehicle valuation data and market insights to provide strategic recommendations aimed at enhancing efficiency and effectiveness in their sales tactics.
- Empower clients through personalized coaching sessions to adeptly utilize our suite of tools, ensuring optimal effectiveness and satisfaction in their experience. Additionally, educate clients on marketplace policies to ensure compliance and maximize their success across the platform
- Demonstrates effective prioritization skills, professionalism in client relationships, and assists with customer care issues promptly and professionally.
Qualifications:
Minimum
- High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years’ experience in a related field
- Strong verbal and written skills
- Strong organizational skills
- Strong analytical skills and attention to detail
- Ability to build strong business relationships
- Problem solving and de-escalation skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
Preferred
- Bachelor’s degree in a related discipline
- Previous experience as a Wholesale Specialist
Drug Testing:
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Compensation:
Hourly pay rate is in the range of $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
