The Operations Management Analyst I is responsible for providing specialized support and administration of Salesforce, including data maintenance, process optimization, and continuous system improvement. This role delivers Salesforce expertise to internal stakeholders through troubleshooting, report development, and day‑to‑day administrative support.
The Analyst will contribute by identifying inefficiencies, conducting detailed performance analyses, and recommending data‑driven process enhancements. Additional responsibilities include implementing data‑quality best practices, supporting data migration efforts, and ensuring ongoing data integrity within Salesforce environments.
Specific Responsibilities:
Facilitate data cleanup best practices to maintain high-quality data
Perform complex troubleshooting using multi-faceted problem solving
Managed Salesforce roles, profiles, permission sets/groups, workflows, and sharing rules
Develop meaningful reports and dashboard to identify gaps, business performance, data cleanliness, and KPIs
Execute customer data migrations from various legacy systems into Salesforce
Identify inefficiencies across business functions and collaborate with key stakeholders to design, recommend, and implement streamlined process improvements
Perform comprehensive research and analysis to accelerate issue resolution and enhance operational effectiveness
Provide troubleshooting and problem resolution for Salesforce users including technology issues and process issues
Prioritize and manage multiple work items and ensure timely follow-through and completion
Show the flexibility necessary to adjust to changing/additional duties and responsibilities to assist the department/company meet their objectives
Performs other related duties as assigned
Travel Required
· 0-5%
Required Qualifications
Bachelor’s degree and 2 years of experience or equivalent experience required such as High School Diploma plus 4 years of relevant experience.
Attention to detail and the ability to adapt to change
2+ years of direct experience with CMS administration, automated reporting, or process improvements
Ability to learn quickly and retain knowledge
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Comfortable working with cross-functional teams, prioritizing projects, weighing trade-offs and setting clear expectations.
Clear and concise communication skills with the ability to speak and present to various levels within the organization
Proven ability to organize and prioritize daily work and complete projects with limited supervision
Experience with data cleanup and migration initiatives
MS office suite expertise, primarily automation tools within excel
Preferred Qualifications
B.S. degree in Computer Science or related field
In-depth knowledge of Salesforce products and their functionalities
Experience with Salesforce Lightning and generating reports/dashboard
Salesforce certified administrator
SQL experience
Automotive industry knowledge
Drug Testing:
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Compensation:
Compensation includes a base salary in the range of $50,400.00 - $75,600.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
