The Dispatcher I is responsible for the day-to-day coordination and execution of audit activities, as well as maintaining audit-related systems. This role ensures all audit work is efficiently dispatched and completed in accordance with established service level agreements (SLAs). The Dispatcher I delivers exceptional customer service to both internal and external stakeholders while driving operational efficiency and supporting company objectives.
This position requires a detail-oriented, highly organized individual who thrives in a fast-paced environment and can multitask effectively. The role offers the opportunity to collaborate across multiple levels of the organization and contribute to process improvements and business growth initiatives.
Key Responsibilities
- Coordinate and manage all audit activities for assigned clients, ensuring SLA compliance
- Monitor and oversee dispatched audit work to maintain efficiency and accuracy
- Serve as a liaison between clients and internal teams to resolve issues and ensure satisfaction
- Provide a high level of customer service to internal and external stakeholders
- Act as a subject matter expert on audit systems and workflows
- Train and guide team members on best practices and operational procedures
- Identify, troubleshoot, and resolve operational issues proactively
- Collaborate with cross-functional teams to address service concerns and improve processes
- Maintain confidentiality when handling sensitive information
- Take ownership of tasks and ensure completion in a timely manner
- Support continuous improvement initiatives and assist in developing new operational strategies
- Participate in special projects and perform additional duties as assigned
- Assigned a region and responsible for coordinating and scheduling all audits within designated region(s) to ensure timely completion and SLA compliance
Qualifications
- Experience in customer service, dispatch, or operations coordination required
- Experience with data analysis and workflow management preferred
Skills & Competencies
- Strong organizational and time management skills with the ability to multitask
- High attention to detail and accuracy
- Excellent problem-solving and analytical abilities
- Ability to thrive in a fast-paced, team-oriented environment
- Strong interpersonal and communication skills (verbal and written)
- Ability to build and maintain effective working relationships across departments
Technical Skills
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Ability to quickly learn and adapt to new systems and technologies
Education
- High School Diploma or GED required
- Associate or bachelor’s degree preferred
Additional Information
- Travel: None required
- Regular attendance and availability are essential
Drug Testing:
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Compensation:
Hourly pay rate is in the range of $16.63 - $24.90/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 05/27/2026
EOE, including disability/vets
