Lead Billing Specialist

• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required based on what technicians submit, entering RO into service database system.

• Verify technicians have selected correct VMRS code related to repairs made and billing hours are in-line with standard repair times.

• Prepare actual invoice off created RO by applying customer specific rates and mark-ups.

• Improve RO quality by identifying weak points (e.g., the story, missing information, incorrect information), edit ROs such that customer disputes are eliminated while FSCA invoices full amount for service provided.

• Reach out to technicians and Mobile Technician Leaders on repairs and required information to process invoices.

• Create vehicle repair service estimates based on complied information from Mobile Technicians and Customers.

• Communicate with customers via email, fax, or phone to retrieve purchase order approvals and/or discuss billing issues.

• Gather necessary paperwork and upload into system for records.

• High School Diploma/GED and 7 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 5 years’ experience; or 9 years’ experience in a related field

• Proficient with Mitchell One or similar estimating systems

• Strong communication skills (written, verbal and phone) and customer service skills.

• Proficient computer skills (MS Office, emails, typing, etc.)/software navigation capabilities to generate repair estimates and edit and process invoices.

• Has a sense of urgency daily; is action oriented; acting with a minimum of planning.

• Existing knowledge of standard repair times (SRT) for common services.

• Experience in service writing is preferred.

• Works well independently but also effective within team environment.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Maintains professional but friendly demeanor.

• Demonstrates strong interpersonal and customer service skills.

• Communicates clearly and effectively.

• Pay close attention to detail.

• Exhibit’s ability to remain calm and polite when dealing with frustrated customers and/or technicians.

Drug Testing:

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Compensation:

Hourly pay rate is in the range of $24.23 - $36.35/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets