The TSSC (Title Shared Service Center) Supervisor position will be responsible for leading a team and facilitating the completion of title services for Manheim’s internal and external customers. This position will be responsible for assisting with setting goals for title clerks through training and mentoring, continue to develop each team member’s skill base and knowledge of policies/ procedures and the department standards for customer service. This position requires a very good working knowledge of the automotive industry and previous experience working with titles is a must. The supervisor should have a proven track record of good communication skills and a strong customer service background.
Job Responsibilities:
- Works with team members to improve performance of the department by continued cross- training and updated training and standard operating procedures (SOPs).
- Assist with reviewing semi-annual and annual performance reviews of title clerks.
- Assist with writing and presenting coaching reports both positive and disciplinary for title clerks as needed.
- Troubleshoot and resolve issues required for completion of mandatory title work on behalf of internal and external customers according to state specific title requirements within the 50 US States.
- Complete application for new title process for internal and external customers as needed.
- Work very closely with other Cox Automotive divisions to ensure high customer service levels.
- Oversee the validation and reassignment of titles to new buyers.
- Communicate effectively and build relationships with MVD/DMV offices in all 50 US States.
- This role may require performing additional tasks and responsibilities as assigned.
- Implements and supports departmental goals and initiatives established by management.
- Collaborate with management to develop, implement, and improve processes, procedures, and workflows while ensuring operational goals are met by providing leadership, communication, and support to both staff and organizational initiatives.
- Ensures team adherence to company policies, procedures, and management directives.
Qualifications:
- High School Diploma/GED and 5 years’ experience in a related field (title experience and title handling). The right candidate could also have a different combination, such as a bachelor’s degree in and 3 years’ experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience
- Must be proficient with Microsoft Office (Outlook, Word, Excel)
- Ability to recognize title brands and other relevant notations related to titles is a requirement.
- Must have strong organizational skills and be very detail oriented.
- Ability to communicate at all socioeconomic levels (employees and customers) for maximum outcomes.
- Effective communication skills and strong customer service attitude is required.
- Must be an Arizona Notary or willing to become an Arizona Notary.
Preferred:
- At least two years of experience in a leadership role
- Dealership automotive experience, specifically the business office, or title and registration.
- Proven record of effectively leading a project or team, successfully managing execution.
- Manages conflict effectively, ensures accountably, develops talent, and builds an effective team.
- Adapt and effectively lead change.
- Assess and identify staff training needs.
- Ability to work in a fast-paced environment.
Drug Testing:
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Compensation:
Compensation includes a base salary in the range of $55,600.00 - $83,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
