The Manheim Mobile Inspections Manager reports to the Regional Director and is responsible for the effective leadership and supervision of a team of Mobile Inspection Supervisors and Mobile Inspectors within one to three Manheim Market Centers. The Manager’s primary focus is to ensure operational excellence within the assigned Market Center(s) by delivering industry leading mobile inspection, new car inspection, and floorplan audit services. This role has accountability for the people, quality, productivity, and safety within the assigned Market Center(s).
This is a remote position, candidates must reside in the Seattle, WA or San Francisco Bay Area, CA metro area
What You'll Do:
The Manager works collaboratively and cross-functionally with boundary partner teams including: auctions, remote dealer services, sales, and other field-based teams. The Manager is the primary point of contact within Manheim Mobile Inspections for the assigned Market Center(s), and is an escalation point for any internal or external client. Measures of success for this position include service level performance (productivity, quality, etc.), safety & compliance, client satisfaction measures, and team member engagement.
Directly oversee the work of Supervisors and provide direction and guidance to team members.
Ensure systems are in place to efficiently and effectively manage quality work in accordance with standards, company policies, and customer expectations.
Plan and continuously monitor staffing levels to ensure efficiency, quality of work, and effective customer service.
Drive the adoption and utilization of Lean Daily Management within the assigned Market Center(s).
Participate in operational process development and implementation of projects. Will require knowledge of dealer operations, problem solving skills, leadership skills, effective meeting skills, ability to work in groups, and the ability to provide constructive feedback.
Build and maintain a strong working relationship with internal and external partners.
Coordinate with leaders and boundary partners, including the Sales, Auction, and Remote Dealer Services teams, to ensure client expectations are met.
Provide quality service and interact with dealers and commercial clients to resolve escalated issues and/or concerns.
Recruit, hire, onboard, and provide ongoing support to employees.
Review team performance against operational KPIs, and develop tactical plans within the assigned Market Center(s) to implement initiatives with guidance from the Regional Director.
Coach, develop, and empower team members, and create a cohesive team environment.
Procure, distribute, and track company equipment.
Visibly demonstrate a commitment to safety by following all safety and health procedures. Model proper safety behaviors and monitor the team’s adherence to them.
Conduct regular performance reviews for all direct reports.
Effectively lead team members by setting an example in behavior, championing Cox values, and ensuring that all employees are treated with respect.
Enforce all company policies and procedures related to employee and customer conduct.
Perform other duties as assigned.
Required Experience & Specialized Knowledge and skills
Bachelor’s degree and 6+ years’ experience with at least one year in management or lead role required; or equivalent combination of education and work-related experience.
Automotive, auction and/or field service experience preferred.
Excellent management and supervisory skills with experience in team member development.
Strong computer skills with proven ability to utilize Microsoft suite. Experience with data visualization tools (Tableau, PowerBI, etc.) and scheduling & routing software is preferred.
Ability to work in a high performance, fast-paced team environment.
Excellent customer service and problem-solving skills.
Demonstrated business acumen and analytical skills to review complex information and formulate tactical, operational plans for assigned Market Center(s).
Self-motivated and can motivate others.
Excellent organizational skills, customer-focused, proactive, and team-oriented.
Effective communication (written and verbal) and interpersonal skills required.
Ability to set priorities and solve problems.
Ability to work with remote supervision, and to supervise remote employees.
Vision abilities required include close, distance and depth perception.
Ability to sit, stand or walk for prolonged periods of time. Ability to bend, stoop, squat, or kneel; ability to lift and hold at least 10lbs at waist level for an extended period; ability to lift up to 30lbs.
Exposure to moderate noise levels and may be exposed to fumes and odors.
Work Conditions: Regular exposure to outside environmental conditions.
Must have a valid driver’s license and a safe driving record.
Regular travel within the region, including overnight travel, is required
Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.
Drug Testing:
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Compensation:
Compensation includes a base salary in the range of $88,800.00 - $133,200.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
In California and Washington, we will consider non-driving candidates who use alternate means of transportation in accordance with applicable law.
EOE, including disability/vets
