This is a remote position with a strong preference for candidates based in Michigan
Our Quality Assurance Analyst I is responsible for supporting quality assurance through data management, training, reporting and problem resolution. This position works closely with our Manheim Mobile Inspections (MMI) Field and Operations teams to ensure the integrity of the training and quality control system, policies and procedures.
The role will have the opportunity to interact with multiple levels of the Manheim organization. The role requires a detailed oriented individual that thrives in a fast paced environment and enjoys multi-tasking.
Primary Duties & Key Responsibilities
- Gain familiarity with Manheim Mobile Inspections quality and technical operations concepts, practices and methodologies
- Investigate, analyze and resolve inspection issues and arbitrations from both internal and external customers
- Maintain documentation, record, and ensure all involved information, including customer communication for an issue is housed within the QMS
- Respond to the customer promptly upon receipt of an email or phone call, maintain status updates, and ensure customer receives timely responses to findings and resolution
- Must be able to successfully interface with operations, I.T., dispatch, and all Manheim departments in order to successfully find solutions and resolve issues
- Review, analyze and make timely corrections to vehicle condition reports (CR’s) for all inspection issues
- Request, Monitor, track, and follow up on lessons learned, preventative and corrective actions
- Communicate progress, identify and promptly raise risks or issues to Manager
- Assist with coaching and training documentation
- Testing of new guidelines, changes or adjustments to guidelines or the application
- Learns and complies with company standards and policies
- Regular and consistent attendance and availability
- Assists with special projects and performs other duties as assigned
Required Experience & Specialized Knowledge and Skills
- Bachelor’s degree in related discipline; or equivalent combination of education and work-related experience
- Preferred 3-4 years’ experience in an operations, vehicle inspections, body shop, quality or data analyst setting; customer service background a plus; Must understand the inspection business from a field level
- Excellent time management skills with the ability to multi-task and prioritize day-to-day responsibilities
- Self-motivated and can motivate others
- Ability to work in a high performance, fast-paced team environment
- Excellent organizational skills, customer-focused, proactive, and team-oriented
- Effective communication (written and verbal) and interpersonal skills required
- Detail oriented, highly focused and very organized
- Ability to work with remote supervision, self-starter and have the ability to work independently to meet objectives
- Ability to adapt to and work effectively within a constantly changing environment
- Vision abilities required include close, distance and depth perception.
- Exposure to moderate noise levels.
- Work Conditions: Regular exposure to outside environmental conditions
- Travel less than 10%
- Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes in order to meet business requirements.
Drug Testing:
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Compensation:
Hourly pay rate is in the range of $29.42 - $44.13/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
