The Sales Engineer II (Cox Business) consults with and supports the sales team, providing pre-sales support for managed services solutions in a cloud-hosting environment. Cox Business provides Connectivity, Managed Services, Cloud Services, and Connected Community solutions to prospective and existing customers. As a Sales Engineer II, you will be responsible for providing advanced product knowledge during the consultative solution-selling process by identifying and understanding the customers' needs and proposing appropriate solutions. Additional responsibilities include leading technical aspects of solution implementations with other sales team members, communicating with Network Operations/Commercial Engineering on said implementations, and advising Product Management teams on new product opportunities.
The Sales Engineer II will partner with the sales makers to develop and maintain consultative, long-term relationships with our customers. These relationships will be at multiple levels within each organization to address current and future business needs with Cox Business technology solutions. Meeting with customers to review their accounts, maintain in-depth knowledge of their business, and advise them on all aspects of evolving technologies that could address their business problems will also be key responsibilities of this position. The Sales Engineer II will coach and guide the Sales Engineer I for upskilling and advanced product knowledge.
This role will cover markets in the New Orleans metro area.
Primary Responsibilities and Essential Functions
Meets with prospective and existing customers and other sales team members to collect and analyze the information required to assess customers’ technology needs in detail.
Partners with the Sales team and interfaces with customers and vendors to develop Cox Business proposals, gathering associated technical specifications as needed to ensure their integrity.
Assess how Cox Business technical solutions can integrate to meet the customer’s technology needs. Partners with Network Operations and Engineering to ensure that the designed technology solution will meet customer needs and to ensure network availability/serviceability before orders are finalized.
Technical advisor role in product development teams to ensure the sales team's understanding of new products and to provide advanced technical feedback to the product development team, as appropriate.
Develops and delivers technical presentations to internal/external groups as needed.
Partner with the sales organization as the technical subject matter expert. Partnering will include attending sales calls, delivering technical portions of the sales presentation, explaining why Cox Business’ proposed solution is the right one, and negotiating technical aspects of the proposal, as needed.
Attend vendor meetings and perform site surveys as required.
Coordinates internal technical resources to develop sales proposals and presentations on complex, high-end solutions.
Provide advanced technical guidance to customers, other members of the Sales team, and Project Managers to coordinate Cox Business solution implementations and migrations to ensure a smooth and consistent customer installation experience.
Document the customer’s voice and data network, as required.
Attends industry-related training to increase knowledge of Cox Business and competitor technology solutions, consultation, negotiation, and sales skills, attending strategic and/or development meetings with sales teams.
Partners with Sales and Sales Support team members to develop Cox Business proposals and associated technical specifications and respond to RFPs (requests for proposals) as needed to ensure their technical integrity.
QUALIFICATIONS
Minimum
Bachelor’s degree and 4 years of experience in a related field (telephony, data and video); The right candidate could also have a different combination, such as a master’s degree and up to 2 years of experience; Or a Ph. D or Doctorate Degree + 1 year of experience; Or 8 years of equivalent experience in lieu of a degree.
Microsoft Office Proficiency- Excel, Visio, Word, PowerPoint
Proficient in building relationships, adaptability, written communication, in-person and virtual presentation skills, continuous personal development, customer satisfaction, and consultative selling.
Working Knowledge of UCaaS and its application in business environments
AWS Foundational, Azure Intermediate, Google Foundational Certification or Equivalent
Have or had Cisco CCNA, CompTIA Network +, or Equivalent
Intermediate Knowledge of XaaS
Business, Technical, Financial and Sales acumen.
Valid driver’s license, safe driving record, reliable transportation
Preferred
Salesforce CRM experience is highly desired
AWS Associate, Azure Advanced, Google Associate Certification or Equivalent
Compensation:
Compensation includes a base salary in the range of $94,200.00 - $141,400.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $28,800.00.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
