Cox Fleet keeps your fleet moving.
Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.
Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. also services customers utilizing its 20+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.
Cox Fleet is currently hiring a Service Call Coordinator to dispatch and schedule preventative maintenance (“PM”), repairs and services discovered during inspections - a ‘Customer Experience Leader’ with the responsibility to ensure that the overall customer experience is ‘best in class’. This is to be accomplished by the execution of the outlined processes within the work instructions with proficiency and enthusiasm. A Maintenance Coordinator will demonstrate active listening skills to ensure that the customer’s needs are met, and exceeding customer and company set expectations. If you are looking for a new place to call home, we would love to talk to you!
Duties & Responsibilities:
Managing Preventative Maintenance, Scheduled Repairs and Unscheduled/Emergency services transactions lifecycle from origination until the customer unit is in control/custody of the repair technician.
Timely and accurate documentation and notation in all systems regarding each customer contact
Providing excellent customer service for all internal and external customer calls.
Be professional and establish positive customer rapport, encouraging repeat business
Obtain customers approval for all repairs and services to be performed
Coordinating towing of customer units when necessary
Scheduling repairs and maintenance with resources as a first priority
Scheduling outside vendors only when technicians are not available, which will only occur when the customer unit is in a location that is not serviced by or the does not have availability to provide timely service to the customer
Continuously develop and improve company capabilities in the area of Dispatching and Service Scheduling
Additional duties and special projects as assigned
Requirements:
2+ years’ experience in a service or call center environment, preferably in the commercial vehicle maintenance or transportation industry
Associate degree or high school diploma and two (2) years of equivalent experience
Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization
Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
Excellent organizational skills and the ability to balance a variety of tasks
Strong Excel and data entry skills, and the ability to learn new platforms (such as IT Systems, including Web Wrench, MobileFrame, RO Writer)
Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful
Ability to work independently and collaboratively within a team environment
Excellent problem-solving skills
Must hold a valid driver’s license
Highly organized with exceptional follow-through abilities
Drug Testing:
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Compensation:
Hourly pay rate is in the range of $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
