- Resolve issues with customers, as they are presented either upon discovery or in response to a customer call.
- Work exception queues identified by the system.
- Resolve exceptions by completing documentation, submitting to the State, and/or working with the customers.
- Request Power of Attorney (POA) from customers.
- Request funds to pay state fees.
- Complete title validation.
- Receive POA document sent by the customer.
- Monitor aging of titles.
- Retrieve new title docs sent by state.
- Update & validate exception title in the system.
- Record costs of fixing title.
- Notarize documents
Qualifications:
Minimum
High School Diploma/GED and 3 years’ experience in a related field.
OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience;
OR 5 years’ experience in a related field.
Effective communication skills and a strong customer service attitude.
Bending and light lifting 10 lbs. or less
Must have strong organizational skills and be very detail-oriented
Previous vehicle title experience and title handling
Ability to recognize title brands and other relevant notations related to titles is a requirement
Ability to type and use 10-key proficiently required
Sitting and standing for extended periods of time
Extensive detail handwritten and computer work
Valid Notary or ability to become Notary required
Work Environment:
Office Setting
Drug Testing:
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Compensation:
Hourly pay rate is in the range of $21.83 - $32.79/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
