Summary
The Dealer Services Specialist I is the initial client contact, providing excellent service and support, and collaborating with more senior team members. They assist with basic sales transactions, research client preferences, and perform basic Dealer Services duties under guidance. This role also involves educating clients on auction processes and upselling services based on client needs, while demonstrating effective prioritization skills and professionalism.
Responsibilities
Build and maintain positive relationships with clients by providing excellent customer service and support, responding promptly to inquiries, and assisting with basic sales transactions. Collaborate with team members to foster a strong team environment and contribute to the overall success of the sales team.
As the initial point of contact for clients, serves as the welcoming face of the organization, providing courteous assistance and directing inquiries as needed within the department. Acknowledges and prioritizes client needs, owning and resolving issues from start to finish.
Gains familiarity with Dealer Services concepts, practices, and methodologies. May interact with clients (face-to[1]face, via phone or email) and other departments within the physical site to answer basic questions, run basic reporting, send gate passes, take payments, etc.
Research clients' account preferences and sales history, preparing materials for more senior Dealer Services Specialists to discuss sales performance, and providing follow-up support as needed.
With guidance from a more Senior Dealer Services Specialist, performs basic Dealer Services duties, including:
Monitoring vehicle sales processes, communicating with lane, department managers, national commercial sales teams, and other coordinators to ensure vehicles cross the auction block or are effectively re-run on sale day,
Communicating with clients to understand expectations, perceived issues, and If bid sales,
Reviewing vehicles in the sales lineup, locating missing vehicles and working with account representatives to ensure vehicles are ready for sale with appropriate imaging and announcements.
Verifying vehicle inventory, identifying discrepancies, investigating root causes of discrepancies, and implementing corrective actions to maintain inventory integrity.
Engage in personalized coaching sessions to familiarize yourself with and begin mastering our suite of tools. Assist clients in basic tool utilization and marketplace policies, ensuring a foundation for optimal effectiveness and satisfaction in their experience.
May contact clients to facilitate less complex sales transactions.
May educate clients on auction processes and look for opportunities to upsell Manheim/CAI services (Condition Reports, OVE, Simulcast, KBB ICO, Manheim Express, Dealshield, etc.) based on client needs, ensuring understanding and realistic expectations.
Requirements:
High School Diploma/GED and up to 2 years’ experience in customer service
Effective communication (written and spoken) and interpersonal skills required
Ability to work in a high performance, fast-paced team environment
Computer skills, including ability use Internet and MS Office
Ability to adapt to and work effectively within a constantly changing environment
Excellent customer service and problem solving skills required
Ability to sit or stand for prolonged periods of time
Ability to perform repetitive tasks
Manual dexterity
Automotive/technician knowledge preferred
Drug Testing:
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Compensation:
Hourly pay rate is in the range of $21.83 - $32.79/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
