This is a fully remote USA position
The scheduling availability needed is any day between Monday -Saturday with rotational Saturdays. 8am-8pm Eastern Standard Time (based on business needs)
The Fraud Prevention Agent is responsible for supporting the detection, investigation, and prevention of fraudulent activity across Autotrader and Kelley Blue Book marketplaces. This role serves as a first line of defense, focusing on reviewing listings, validating sellers, and identifying suspicious account activity.
Working under close to moderate supervision, this role applies defined policies, tools, and procedures to mitigate fraud risk, protect consumers, and ensure marketplace integrity. The position emphasizes accuracy, consistency, and adherence to established guidelines.
PRIMARY DUTIES/KEY RESPONSIBILITES
- Conduct digital investigations and research into flagged listings, accounts, and transactions.
- Analyzes private seller and dealer transactional data to identify patterns indicative of fraud and emerging schemes.
- Execute actions to reduce fraud exposure (e.g., removals, restrictions, and verification requests).
- Handles and resolves escalated customer calls and inquiries. Serve as a front-line resource and escalation point for suspicious activity and customer concerns.
- Reviews documentation provided by customer/dealers and to determine validity
- Accurately document investigations, decisions, and outcomes in case management systems.
- Participate in special projects and departmental initiatives as needed.
- Provide backup support for essential team functions, adapt to changing business needs, and participate in ongoing training to enhance fraud detection capabilities.
- Perform additional duties and projects as required by the business.
Qualifications:
Minimum-
- High School Diploma/GED and 5 years’ experience in a related field (fraud prevention, conducting investigations, customer service, risk etc.)
- OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience;
- OR 7 years’ experience in a related field
- Strong attention to detail, analytical skills, superior troubleshooting, and problem-solving capabilities. Ability to manage multiple diverse tasks simultaneously.
- Use sound judgment and ability to deal with customer issues. Proven verbal and communication skills.
- Proficiency in typing, MS Office Suite, Salesforce, ability to navigate multiple systems
Drug Testing:
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Compensation:
Hourly pay rate is in the range of $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 06/24/2026
EOE, including disability/vets
