Key Responsibilities:
Become proficient in all knowledge base requirements in order to resolve clients’ needs as efficiently as possible
Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation and relevant data
Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
Manage inbound calls, emails and texts in a timely and efficient manner
Identify client needs, research issue and provide solutions and/or alternatives
Build sustainable relationships and engage clients by providing best-in-class service
Meet and/or exceed established verification guidelines and key performance criteria
Work closely with our peers and BPO partners to deliver on client SLAs
Work across the organization as needed to resolve requests and correct issues/problems
Contact external vendors/clients/customers to determine status updates, vehicle locations and to gather information to ensure program requirements are maintained
Identify areas of process improvement
Effectively communicate
Perform other duties as deemed necessary by management
Skills:
Excellent oral and written communications skills, particularly in a phone, email, SMS or chat context
Effective time management
Attention to detail and follow-through
Demonstrated ability to adapt in a changing environment,
Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment
Demonstrated experience being a customer-focused, service-oriented professional
Drug Testing:
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Compensation:
Hourly pay rate is in the range of $19.90 - $29.81/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
