Job Title
Client Implementation Specialist II (Order Management Specialist)
Position Summary
At Cox Business, the Client Implementation Specialist II is responsible for coordinating Cox Business customer orders and projects end-to-end — including new installs, upgrades, downgrades, transfers and other changes. This role converts customer and sales input into accurate orders in Cox systems, ensuring all documentation is complete and correct, and coordinating across sales, engineering, and field partners to support smooth installations and engagements. The role is performed virtually with minimal supervision and may sit in any Cox Business location.
Key Responsibilities
- Coordinate Cox Business customer projects (new, upgrade, downgrade, transfer, etc.), handling the day-to-day order details.
- Partner closely with the sales organization to: Receive customer requirements and translate them into accurate orders.Set customers up for installations and other engagements.
- Ensure all required documentation is gathered and entered correctly in the appropriate systems.
- Act as the “glue” between sales, engineering, and field partners by: Scheduling orders.Verifying service codes, pricing, and other critical order details.
- Serve as the sales team’s “wing-person” from initial sale through order submission, supporting timely and accurate processing.
- Provide a high-touch, customer-centric experience so customers feel like they are the only one being supported, and remain satisfied throughout their journey.
- Work from a home office environment, remaining self-starting, disciplined, and able to manage productivity amid potential at-home distractions.
Minimum Qualifications
- 2+ years of experience in a related field (e.g., administrative, data entry, or similar coordination roles).
- High school diploma or GED equivalency.
- Excellent interpersonal and customer service skills.
- Ability to work independently as well as collaboratively within a team.
- Strong attention to detail with the ability to meet deadlines.
- Demonstrated effectiveness working with teams across the organization.
- High proficiency in Microsoft Word and Excel.
Preferred Qualifications
- Experience in the telecommunications industry.
- Knowledge of ICOMS and OMS (order management systems).
Work Environment
- Virtual/home-office role with minimal direct supervision.
- Candidates may sit in any Cox Business location.
Compensation & Benefits (High-Level)
Cox Business offers:
- Competitive compensation and 401(k) with generous company match.
- Comprehensive healthcare, life, and disability benefits.
- Additional benefits such as adoption assistance, pet insurance, and discounts on travel and cars.
- A culture that values people, recognition, diversity, and inclusion, with strong support for career growth (mentoring, skill development, and opportunities across Cox family businesses).
Compensation:
Hourly pay rate is in the range of $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
