The Titling Specialist II is responsible for providing administrative and transactional support across vehicle operations, including auctions, transportation logistics, inspections, dealer services, and customer transactions. This role manages vehicle title and registration documentation, ensuring all records are accurately processed, verified, and maintained in compliance with company policies, industry standards, and state and federal regulations. The Titling Specialist II serves as a key resource for internal teams and external stakeholders by facilitating timely title processing and delivering exceptional customer service.
Key Responsibilities
- Review and verify title documents for accuracy, completeness, and compliance with applicable regulations.
- Process title transfers, reassignments, lien releases, corrections, and other ownership-related transactions.
- Communicate with customers, financial institutions, dealerships, and regulatory agencies to resolve title and registration discrepancies.
- Ensure compliance with departmental procedures, company policies, and state regulatory requirements.
- Monitor, track, and follow up on outstanding titles to ensure timely receipt and resolution.
- Maintain accurate title records and update internal systems with current documentation and status information.
- Provide guidance and support to internal departments regarding title requirements, documentation, and processes.
- Respond to and route incoming telephone calls professionally and efficiently to the appropriate personnel or department.
- Process auction and sale-day transactions while providing a high level of customer service.
- Investigate and resolve customer concerns, proactively addressing issues and ensuring satisfactory outcomes.
- Maintain confidentiality when handling sensitive customer, vehicle, and financial information.
- Perform additional duties and special projects as assigned.
Required Qualifications
- High school diploma or equivalent required.
- Minimum of 2 to 3 years of administrative, clerical, or customer service experience, preferably within the automotive, transportation, logistics, or related industries.
- Working knowledge of vehicle titling, registration processes, DMV requirements, and related documentation required.
- Strong attention to detail with a high level of accuracy in document review and data entry.
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook, with the ability to learn new software and systems quickly.
- Excellent organizational, prioritization, and time-management skills.
- Strong verbal and written communication skills with the ability to interact professionally with internal and external stakeholders.
- Ability to work effectively in a fast-paced, deadline-driven environment while managing multiple priorities.
- Demonstrated problem-solving and customer service skills.
- Ability to exercise discretion and maintain confidentiality of sensitive information.
Preferred Qualifications
- Experience working in vehicle auctions, dealerships, fleet management, or automotive finance environments.
Drug Testing:
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Compensation:
Hourly pay rate is in the range of $21.83 - $32.79/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
