PRIMARY DUTIES/KEY RESPONSIBILITES
Receive and respond to customer requests through various channels (e.g. phone, email, chat, and ticketing systems).
Listen actively to customers and demonstrate professionalism in all interactions.
Troubleshoot and resolve standard technical and account-related issues.
Escalate complex issues to appropriate internal teams or specialists.
Document customer interactions, issues, and resolutions in company systems.
Follow security protocols when accessing customer information.
Collaborate with internal teams to ensure timely issue resolution.
Support customer education and training as needed.
Maintain customer relationships through quality service delivery.
Perform related duties as assigned by the supervisor.
Qualifications:
Minimum:
High School Diploma/GED
Generally, less than 2 years of experience
Schedule – must have flexibility to work evenings, weekends, holidays as required.
Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time.
Understand foundational levels of computers and technology, internet, email.
Excellent oral and written communications skills, particularly in a phone or email context.
Experience working in a contact center metrics driven environment.
Strong communication skills and basic computer knowledge.
Ability to operate under tight pressure.
Experience working in the automotive industry.
Bilingual English-Spanish is preferred
Drug Testing:
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Compensation:
Hourly pay rate is in the range of $18.22 - $27.36/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
