This position is a producing technician that provides direction, leadership and technical expertise to all other shop personnel. This position is primarily responsible for directing work activities of other employees to meet production and quality goals established by management and, responsible for leading all shop activities in the absence of manager or supervisor.
PRIMARY DUTIES/KEY RESPONSIBILITES
Maintain shop morale through appropriate distribution of work and by providing technical expertise and effective guidance and coaching to other shop employees. Act as primary assistant to manager or supervisor in assigning and directing the work of shop employees.
Lead adherence to Manheim’s Standard Operating Procedures.
May provide general guidance/direction or train associates in supporting roles and or less experienced associates
Perform quality control checks on all work; notify immediate supervision of exceptional or unsatisfactory work, employee-related problems or other factors hindering work accomplishment.
Orient, train and instruct new and current employees regarding job functions/tasks expected of them, when needed.
Provide support for estimate content or produces repair estimates as needed.
Assist with inventory management and ensures that all shop equipment, supplies and tools are in good, clean working order at all times.
Perform work as a producing technician for the shop in his/her area of expertise (body, mechanical, paint, detail, etc.).
Responsible for producing quality work output aligned with Manheim quality standards and operating procedures.
Report theft, damage, or any/all safety concerns to management.
Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence. Lead responsibility for safety, compliance with OSHA, EPA and all local codes in conjunction with shop manager.
Work with manager to review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.
Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect.
Enforce all company policies and procedures related to employee and customer conduct.
Perform other duties as assigned by management.
Required Experience & Specialized Knowledge and skills
High School Diploma or equivalent required.
Valid Driver’s License and safe driving record required.
7+ years of vehicle service and repair experience; 1 year of customer service experience preferred.
Must be able to work days, nights, weekends, and holidays when necessary
Must continue training to maintain current A.S.E. status and to meet with technology and fleet changes as they occur.
Must have diesel and transmission experience.
Ability to drive vehicles with standard and automatic transmission.
ASE Certification: A1-8, (L1 in emission states)
Regularly required to stand, walk, reach, talk and hear.
Frequently required to stoop, kneel, crouch, bend, squat and climb.
Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.
Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.
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Drug Testing:
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Compensation:
Hourly pay rate is in the range of $29.38 - $44.09/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
