The Recon Account Specialist II plays a pivotal role in delivering exceptional client experience and driving operational success across multiple auction and reconditioning locations. This role blends coordination and technical expertise to ensure smooth operations, accurate repair estimation, and high-quality service delivery.
What You’ll Do:
- Track repair progress, monitor completion timelines, and communicate updates to clients, transportation teams, and internal stakeholders.
- Collaborate with maintenance, reconditioning, vendor, and operations teams to initiate approved work and maintain smooth repair flow.
- Cultivate and maintain strong relationships with commercial account representatives, major clients, and vendors.
- Partner with procurement and parts suppliers to verify pricing, availability, and sourcing of required materials.
- Coordinate sales preparation for commercial accounts, ensuring accurate collection of vehicle and account information per client SOPs.
- Audit work completed by Commercial Account Administrators and Procurement teams for accuracy.
- Maintain detailed records of estimates, approvals, and completed work in alignment with company standards.
- Serve as a liaison between departments, clients, and vendors to resolve issues and ensure a positive experience.
- Communicate process changes, challenges, and account updates to managers and stakeholders.
- Model safe behaviors and adhere to all safety guidelines.
- Actively participate in safety initiatives, team huddles, and continuous improvement efforts aligned with Safety Excellence.
- Strategically align Cox Automotive’s suite of products and services with client business models to drive success.
- Promote upselling opportunities through strong client relationships and service excellence.
Who You Are
You’re all about accuracy and your eye for detail is unmatched. Here’s what else you’ll bring to the table:
Minimum:
- A high school diploma/GED and 3 years of experience in a related field of claims management, claims investigation, and/or problem and conflict resolution (or an equivalent combination of education and experience).
- The ability to adapt in a fluid and changing environment.
- Strong organizational and time management skills.
Preferred:
- 3+ years of automotive, mechanical, and/or body shop experience
Drug Testing:
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Compensation:
Hourly pay rate is in the range of $19.90 - $29.81/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
