Cox Automotive is seeking a Customer Security Analyst II identifies and defends against existing and emerging threats impacting our enterprise & customers, supports fraud investigations, and partners with business operations and product teams to reduce customer risk. This role helps expand the customer security program across the business by leveraging cybersecurity expertise, advanced technologies, and AI-driven capabilities to improve investigative efficiency and enhance threat detection.
What You'll Do:
Customer Security – Threat Detection, Investigation & Response
- Investigates and responds to threats including account takeover, credential abuse, phishing, and fraud; supports fraud investigations and provides forensic support.
- Provides after-hours support as needed for response activities.
- Partners with business, Product and Cybersecurity teams to reduce customer impact and improve threat response.
- Assists with projects to implement technologies and controls that prevent and identify malicious behavior and fraud affecting customers.
- Operates security tools such as SIEM and log analytics, SOAR, threat intelligence, EDR, email protection, cloud security, IDS/IPS, and Zero Trust technologies.
- Performs threat analysis using industry standard frameworks (MITRE ATT&CK, kill chain, diamond model).
- Investigates account compromise by analyzing authentication, API, and application logs to reconstruct attacker activity and identify other affected customers.
- Uses AI-based tools to speed up investigation, triage, and improve problem solving.
- Uses AI and automation to streamline SOC processes and improve threat detection, including detection logic and fraud signals.
- Turns threat findings into detections and protections, enhancing the customer security program.
- Proposes and helps review security plans, policies, and customer protections.
- Maintains metrics, playbooks, and documentation for the customer security program, including fraud trends.
- Produces threat intelligence and fraud reports for security, business, and product stakeholders.
Emerging Threats Monitoring
- Stays current on emerging threats, fraud schemes, and AI-driven attack techniques targeting customers, and acts quickly to keep customers and the enterprise protected.
Incident Management
- Assists in the investigation and resolution of security events and incidents.
Who You Are:
Minimum Requirements:
- Bachelor’s degree in a related discipline and 2+ years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and up to 2 years’ experience; or 14 years’ experience in a related field
- Hands-on experience in threat intelligence and incident response.
- Hands-on experience with industry-standard security technologies such as firewalls, VPN, IDS/IPS, SASE, secure web proxy, EDR/XDR, SIEM, and SOAR.
- Strong digital forensics and analytical problem-solving skills.
- Working knowledge of major cloud platforms (e.g., AWS, Azure, GCP), including their architectures and native security services.
- Proficiency with query and scripting languages (e.g., SPL, KQL, Python, PowerShell) for threat hunting, analysis, and automation.
Drug Testing:
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Compensation:
Compensation includes a base salary in the range of $89,400.00 - $134,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
