*This position is remote/work from home. You need to reside within the Eastern or Central Time Zones. If near our Atlanta office, the role will be hybrid.
The Senior Specialist, Digital Marketing / Communications – Email, SMS & Organic Social conducts day-to-day channel operations for email marketing, SMS communications, and organic social media across Cox Automotive’s enterprise B2B portfolio. This role independently executes campaigns for a broad range of brands and products, handling end-to-end campaign development including audience strategy, content optimization, journey design, testing, and performance analysis. The Senior Specialist identifies opportunities to improve engagement and deliverability, proactively recommends new strategies and content approaches, and contributes to the innovation roadmap for channel technologies and platforms.
The ideal candidate brings demonstrated expertise in email marketing, SMS, and organic social execution, with the ability to independently run complex, multi-brand campaigns and proactively recommend improvements. This individual partners closely with 82 auction locations and Key Account Marketing teams, creative teams, marketing automation specialists, analytics, agency partners, and fellow digital marketing professionals to translate business objectives into high-performing channel campaigns, and identifies new industry trends and technologies that can strengthen Cox Automotive’s owned channel presence.
What You’ll Do
- Email Campaign Execution & Optimization
- Conduct end-to-end email campaign execution for a broad range of brands and products, including audience segmentation, journey design, template development, content optimization, QA, deployment, and post-send analysis.
- Design nurture programs for different audience segments and lifecycle stages, building progressive engagement sequences that drive conversion and retention.
- Implement progressive profiling strategies to enrich contact data over time and improve personalization capabilities across email campaigns.
- Execute re-engagement campaigns for inactive subscribers, testing content approaches, subject lines, and send timing to recover audience attention.
- Proactively recommend new email strategies, content formats, and automation approaches to amplify engagement and drive toward business objectives.
- Implement deliverability monitoring practices including sender reputation tracking, domain health checks, and ISP feedback loop analysis.
- SMS Campaign Execution & Optimization
- Execute SMS campaigns across a broad range of brands, handling message creation, audience targeting, compliance management, and delivery optimization.
- Coordinate SMS and email orchestration to optimize cross-channel messaging sequences, managing timing and frequency to prevent audience fatigue.
- Design trigger-based SMS programs for time-sensitive updates, alerts, and event-driven communications across the customer lifecycle.
- Monitor carrier-level delivery performance, identifying and resolving issues by carrier to maintain high deliverability rates.
- Identify new SMS capabilities and emerging messaging technologies, translating them into actionable test proposals and implementation plans.
- Organic Social Media Execution & Optimization
- Execute organic social media campaigns across platforms such as LinkedIn, Facebook, Instagram, and other relevant channels for a broad range of brands and products.
- Develop platform-specific content approaches recognizing different audience behaviors, content formats, and algorithmic requirements across LinkedIn, Facebook, Instagram, and emerging platforms.
- Conduct social listening to monitor brand mentions, sentiment trends, and trending topics, surfacing insights that inform content strategy and messaging.
- Coordinate organic social content calendars with campaign timelines, product launches, and cultural moments, ensuring consistent publishing cadence.
- Proactively report on organic social performance by platform and brand, providing data-driven improvement recommendations on content mix, posting cadence, and engagement tactics.
- Performance Analytics & Cross-Channel Optimization
- Conduct performance monitoring across email, SMS, and organic social channels, tracking deliverability, engagement, conversion, and audience growth metrics.
- Develop and maintain cross-channel performance dashboards offering visibility into trends, audience responsiveness, and campaign effectiveness.
- Execute A/B and multivariate tests across all three channels, documenting results and socializing learnings with the broader team.
- Identify new industry trends and technologies impacting email, SMS, and social channels, and translate them into actionable plans for improving campaign performance.
- Contribute to the innovation roadmap for channel technologies, automation capabilities, and platform features, evaluating new tools for potential adoption.
What’s in It for You?
Here’s a sneak peek at the benefits you could experience as a Cox employee:
- A competitive salary and top-notch bonus/incentive plans.
- Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
- Comprehensive healthcare, with multiple options for individuals and families.
- Generous 401(k) retirement plans with company match.
- Professional development and continuing education opportunities.
- Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
- Extra perks like pet insurance, employee discounts and much more.
Who You Are
Minimum:
- Bachelor’s degree in related discipline and 4 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 2 years’ experience; a Ph.D. and up to 1 year of experience; or 8 years’ experience in a related field.
- Experience in digital marketing with a demonstrated focus on email marketing, SMS, and/or social media execution across multiple brands or platforms.
- Proven track record of independently executing complex, multi-brand campaigns with measurable engagement and performance improvements.
- Strong proficiency with Salesforce Marketing Cloud, including campaign setup, journey building, audience segmentation, automation, and deliverability management.
- Demonstrated expertise with social media management tools and platforms (LinkedIn, Facebook, Instagram) including content scheduling, community monitoring, and social listening.
- Working knowledge of SMS campaign execution including compliance frameworks (TCPA, carrier guidelines), opt-in management, and delivery optimization.
- Proficiency with HTML and CSS for email template development and troubleshooting.
- Experience with analytics and reporting tools for measuring email, SMS, and social performance; ability to build dashboards and generate actionable insights.
- Proficiency with Microsoft Office (Excel, PowerPoint) and project management tools such as Monday.com.
- Strong analytical skills with the ability to interpret cross-channel performance data, identify trends, and formulate optimization strategies.
- Excellent written communication skills, including the ability to craft and refine channel content and present performance findings to stakeholders.
- Proven project management skills with close attention to detail and the ability to manage competing priorities under minimal guidance.
- Proactive, self-directed approach with the ability to identify opportunities and recommend new strategies without being prompted.
- Collaborative mindset with the ability to work effectively across cross-functional teams, agencies, and brand stakeholders.
- Travel: 5%
Join the Cox family of businesses and make your mark today!
Drug Testing:
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Compensation:
Compensation includes a base salary in the range of $74,000.00 - $111,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
