The Client Integration Specialist II (vAuto) is responsible for handling client integration and implementation needs with the vAuto suite of software, understanding technical specifications of each integration, and completing new requests within the expected SLAs for our automotive clients. In this role, the Client Integration Specialist II will follow established processes and procedures and work closely with clients during the integration process. Must be assertive, confident, able to multi-task, and demonstrate a strong sense of urgency and attention to detail.
Location:
This is a remote role. Qualified candidates can reside anywhere in the contiguous United States.
Work Shift:
8:00 am - 4:30 pm CST
What You'll Do
Set up new data feeds, enabling products, processing integrations, activating billing, and scheduling training while maintaining excellent customer focus.
Effectively communicate with customers during integration and on-boarding activities.
Provide customer integration support when required.
Minimize customer effort during integration and implementation process.
Manage and follow through on account configurations.
Escalate concerns to leadership.
Provide timely and regular communication with clients to ensure all steps are completed during on-boarding.
Monitor and achieve monthly, quarterly, and yearly goals related to task management, efficiency, and accuracy.
Become an expert of data flow within the IMS toolsets.
Teamwork: Work closely with team members to problem solve and put success of team above own interests. Assist others with troubleshooting and issue resolution as necessary.
Build Relationships: Collaborate internally with Cox Automotive and outside vendors operational departments as and when required. Assist others with troubleshooting and issue resolution as necessary.
Communication: Effectively communicates both verbally and written, formally and informally. Keeps stakeholders properly informed and engaged depending on the stakeholder assessment. Respond with a sense of urgency and escalating as needed through the proper channels. Ability to explain technical information to non-technical persons.
Champion Change: Adapts to changes in the work environment, manages competing demands, changes approach or method to best fit the clients situation. Demonstrate continuous effort to improve operations, decrease turnaround times, and streamline work processes and focus on creativity to define new solutions. Willing to take on new challenges and tasks as business needs change.
Organizational Support: Follows policies and procedures, completes administrative tasks correctly and on time, supports organization's goals and objectives. Properly document and define customer interactions in CRM.
Detail Orientation: Demonstrates excellent attention to detail and possesses strong organizational skills. Accurately input details of customer data and integrations into proprietary software and CRM.
Problem Solving: Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
Integration Responsibilities: Become proficient in the Cox Automotive products, and integration processes. Able to handle low to medium complexity integrations for new and existing clients (internal and external). Familiar with Relational Database structure and proficient in data transfer methodologies (FTP, API, etc.).
Multi-tasking: Ability to prioritize workload and handle multiple tasks while producing quality results.
Who You Are
Minimum Qualifications
High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field.
Preferred Qualifications
1+ years of experience in any of the following areas: Customer Service, Operations, Integration, Implementation, Account Management or Project Management.
Excel in information technology, including Outlook, Word, Excel and Salesforce CRM.
A working knowledge of the following technologies: SQL, XML, FTP, API and various Operating Systems such as OS, Windows, Linux, etc.
Drug Testing:
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Compensation:
Hourly pay rate is in the range of $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 05/05/2026
EOE, including disability/vets
