The Change Enablement Senior Specialist is responsible for developing, delivering and measuring change management strategies and plans that maximize employee adoption and minimize resistance for various initiatives and projects across multiple functions. This critical position will work with senior leaders and stakeholders across many parts of the business to drive operational readiness and change management activities. Essential to the success of this position is working within a matrix structure that supports the ability to interact with a diverse team.
The Change Enablement Senior Specialist will report to the Senior Manager of Change Enablement within the Finance Continuous Process Improvement team.
Job Responsibilities:
- Develop change management plans, apply a structured methodology and lead change management activities to support the adoption of the changes required by a project or initiative
- Partner and collaborate with business owners, project managers and key stakeholders to develop and execute change management plans
- Work with project teams to integrate change management activities into overall project plans
- Create actionable deliverables to facilitate change levers, including a communications plan, training plan, sponsor roadmap, coaching plan, resistance management plans and sustainability plans
- Conducts project impact analyses, assessing readiness for change and identifying key stakeholders
- Identify resistance and change management performance gaps and develop/ implement corrective mitigation plans in a timely manner
- Define, measure and monitor success metrics for change progress, outcomes and sustainability, including adoption, utilization, proficiency, benefits realization and performance
- Responsible for coaching leaders on change management, change coaching for their employees and resistance management
- Manage the design, development and delivery of communications, including ad hoc messages, talking points, FAQs, scripts, blogs, presentations and announcements
- Prepare confidential and sensitive information for use by management; draft/prepare reports, correspondence and presentations
- Design message strategies and deliver strategic and tactical communications
- Provide input, document requirements and support the design and delivery of training programs
- Collaborate with team members to support the creation of effective training materials such as: presentations, quick reference sheets, user manuals, workflow charts, etc. required for project delivery
Additional Responsibilities:
- Stay abreast of change management topic areas, practices and tools
- Lead or support other projects or initiatives as necessary
- Perform other duties as required, including town hall management, engagement events and ad-hoc communications support needed on behalf of the business for people, process and technology changes.
Competencies/Skills:
- Strong knowledge of change management principles, methodologies and tools.
- Strong writing, editing and proofreading skills
- Strong presentation and facilitation skills to key stakeholders to advocate change
- Strategic “big picture” and process thinking; strong intellectual curiosity
- Excellent analytical, interpersonal and problem-solving skills
- Creative and strategic thinker with good judgment and can work in changing environments.
- Self-starter with the ability to independently develop ideas for new projects and drive results.
- Proven ability to produce high-quality deliverables and manage change management outcomes for small to mid-size projects
- Ability to lead multiple change management workstreams and be accountable for performance and results.
- Familiarity with project management approaches and integrating change management milestones into project plans.
- Ability to influence change management decisions to guide and shape the direction of organizational change initiatives effectively.
- Excellent active listening skills and ability to establish and maintain solid relationships at all levels.
Minimum Requirements:
- BA/BS degree with 4+ years of experience leading change management for complex programs or projects. A candidate may also have a masters degree with 2+ years of experience or a Ph.D. with 1+ year of experience. A non-degreed candidate will have 8+ years of change enablement experience.
- Candidates with a change management certification (e.g., Prosci) will be given priority review.
- Demonstrated experience managing mid-large, diverse and complex change projects with solid knowledge of change management principles, methodologies and tools
- Experience in analyzing data to inform decisions
- Demonstrated expertise in working with multiple groups across the organization, leveraging flexibility and superior decision making is preferred
- Demonstrated ability to interface and influence senior business leaders
- Strong knowledge and experience with Microsoft Office (Outlook, PowerPoint and Excel) and SharePoint is required.
Preferred:
- Knowledge and experience with external e-mail clients (Email Open) is preferred
Drug Testing:
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Compensation:
Compensation includes a base salary in the range of $89,400.00 - $134,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
