Supervisor, Dealer Services (Hybrid Role – Keystone & Manheim PA)
Position Summary:
The Supervisor, Dealer Services is responsible for leading and coordinating Dealer Services operations across both the Keystone and Manheim PA locations. This role provides direct oversight of day-to-day office functions, sale day operations, customer service activities, title administration, transportation coordination, and dealer support while ensuring consistent execution, operational efficiency, and an exceptional customer experience across both sites.
The Supervisor serves as a key operational leader, fostering collaboration between locations, driving process consistency, supporting employee development, and building strong relationships with customers and internal business partners.
Key Responsibilities
· Supervise and support Dealer Services team members at both Keystone and Manheim PA locations, ensuring consistent processes, service standards, and accountability.
· Coordinate daily staffing, scheduling, workload distribution, and attendance management to meet business needs across both operations.
· Serve as the primary point of escalation for dealer concerns, title issues, payment inquiries, and sales-related customer service matters.
· Maintain oversight of sale day operations to ensure accuracy, efficiency, and compliance with company policies and procedures.
· Partner with Sales, Commercial Accounts, MFS, Accounting, Recon, and Operations teams to provide seamless support for customers and consignors.
· Assist in training, onboarding, coaching, and developing team members while fostering a positive, customer-focused culture.
· Conduct performance management activities, including coaching, performance evaluations, development planning, recognition, and corrective action to drive employee engagement and accountability.
· Monitor key operational metrics, identify opportunities for improvement, and implement solutions that drive productivity, efficiency, and service excellence.
· Ensure timely and accurate processing of customer transactions, titles, registrations, payments, and sales documentation.
· Support compliance with DMV regulations, IRS requirements, floorplan processes, and company policies.
· Maintain strong working relationships with key dealer accounts and provide proactive support to enhance customer retention and satisfaction.
· Coordinate transportation arrangements and vehicle movement logistics to support customer needs and operational requirements.
· Manage the ordering and inventory of office and facility supplies to ensure uninterrupted business operations across both locations.
· Assist leadership in evaluating staffing levels, workflow processes, and cross-location resource allocation to maximize operational efficiency.
· Act as a liaison between Keystone and Manheim PA teams to promote communication, consistency, and the sharing of best practices.
· Support special projects, process improvement initiatives, and other operational priorities as assigned.
Qualifications
- High School Diploma/GED and 5 years of related experience, OR an equivalent combination including:Bachelor’s degree + 3 years’ experienceMaster’s degree + 1 yearPh.D. + up to 1 year
- Auction industry experience required, with strong knowledge of Dealer Services operations.
- Previous group leadership, project management, or cross-functional leadership experience preferred.
- Strong understanding of title processing, customer transactions, sale day operations, and dealer support functions.
- Demonstrated ability to lead teams across multiple locations and successfully manage competing priorities.
- Excellent communication, problem-solving, and relationship management skills.
- Proficient in Microsoft Office applications and auction operating systems.
- Strong organizational and time-management skills with the ability to work independently in a fast-paced environment.
- Proven commitment to customer service excellence, operational execution, and continuous improvement.
- Ability and willingness to travel regularly between Manheim Keystone and Manheim Pennsylvania locations to support operational needs, team leadership, and customer service initiatives.
Ideal Candidate Profile
The ideal candidate is a highly engaged and customer-focused operational leader who thrives in a fast-paced auction environment. They possess strong dealer relationship skills, a deep understanding of Dealer Services and auction operations, and the ability to effectively balance the needs of multiple locations.
This individual excels at building relationships, improving processes, developing team members, and driving accountability while maintaining a consistent, high-quality customer experience across both Keystone and Manheim PA. Through strong communication, collaboration, and operational discipline, they help ensure seamless service delivery and contribute to the overall success of both locations.
Drug Testing:
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Compensation:
Compensation includes a base salary in the range of $55,600.00 - $83,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
