The Title Specialist II is responsible for processing complex vehicle title transactions while ensuring compliance with state regulations, company policies, and customer requirements. This role serves as a subject matter expert for title-related matters, supports team members with escalated issues, and contributes to operational efficiency through quality control and process improvement. The Title Specialist II is expected to handle a higher volume of work, resolve exceptions, and provide guidance on title processing procedures.
Key Responsibilities
- Process and review vehicle title transactions accurately and within established service level agreements.
- Research, resolve, and monitor complex title issues, including missing documents, title defects, liens, odometer discrepancies, and ownership concerns.
- Ensure compliance with state DMV requirements, company policies, and audit standards.
- Serve as a resource for Title Specialists by providing guidance on title processing and exception resolution.
- Communicate professionally with internal departments, dealers, financial institutions, auctions, government agencies, and customers regarding title-related matters.
- Review work for accuracy and identify opportunities to improve quality and efficiency.
- Assist leadership with training and onboarding of new team members.
- Track and manage aging inventory to ensure timely resolution of outstanding title issues.
- Maintain productivity and quality metrics in accordance with departmental goals.
- Escalate unresolved title concerns and recommend solutions to management.
- Support special projects, system testing, and process improvement initiatives as assigned.
- Maintain detailed records and documentation of title transactions and customer communications.
Qualifications:
Minimum:
- High School Diploma/GED and 3 years experience in a related field.
- Or the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience;
- Or 5 years experience in a related field
- Minimum 2-3 years of vehicle title processing experience.
- Strong knowledge of title laws, lien processes, registrations, and vehicle ownership documentation.
- Experience resolving title defects and complex title-related exceptions.
- Proficiency with Microsoft Office Suite, including Outlook, Excel, and Teams.
- Strong attention to detail and organizational skills.
- Excellent written and verbal communication skills.
- Ability to prioritize workload and meet established deadlines.
- Proven ability to work independently while collaborating effectively within a team environment.
Preferred:
- Associate's or Bachelor's degree in Business, Management, or related field.
- Experience in automotive auction, dealership, financial services, or fleet title operations.
- Knowledge of multi-state title processing requirements.
- Previous mentoring, training, or leadership experience.
- Experience with title management systems and workflow platforms.
Drug Testing:
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Compensation:
Hourly pay rate is in the range of $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
